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Platform One
London, United Kingdom
A
51-100 Employees
2012
Key takeaway
The company offers a comprehensive customer experience (CX) software solution that simplifies the process of collecting, analyzing, and acting on feedback. Their strategic support and innovative tools empower organizations to enhance human experiences and drive product and service improvements.
Reference
Core business
Platform One | Best CX Software
Transform your customer experience with cutting-edge CX software. Revolutionize how you measure and manage experiences for maximum impact. Know more.
Happ
London, United Kingdom
A
1-10 Employees
2014
Key takeaway
Happ's Customer Experience Management software enables businesses to listen to customer feedback, take actionable steps in response, and ultimately enhance customer loyalty. Their cloud-based solutions focus on improving various experiences, leading to better business outcomes.
Reference
Core business
Home - Happ | Experience Management Solutions
Capture feedback, extract insight and take action to improve experiences.
MARU Group
Southampton, United Kingdom
A
251-500 Employees
2015
Key takeaway
Maru Group offers a robust Customer Experience Software platform that supports both System 1 and System 2 methodologies, enabling CX leaders to explore the key drivers behind exceptional customer experiences. Their commitment to innovation and high-quality insights positions them as a valuable resource for understanding consumer behavior and emotions.
Reference
Product
Customer Experience Software — Maru Group
Our CX software platform supports both System 1 and System 2 methodologies so CX leaders can dig deeper into the drivers of great customer experiences.
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Instant Insight
Newcastle-under-Lyme, United Kingdom
A
11-50 Employees
2017
Key takeaway
The company is the largest customer experience (CX) consultancy in the UK, offering comprehensive solutions to enhance customer satisfaction and loyalty. With a team of over 25 CX specialists, they provide tailored strategies and training to help businesses understand and improve their customer experience.
Reference
Core business
insight6 - Customer Experience Specialists - CX Specialists
Your customers and employees are the cornerstone of your business. Without them, you cannot exist. So how they feel about your company matters.
SessionCam
Norwich, United Kingdom
A
51-100 Employees
2015
Key takeaway
Glassbox specializes in customer experience software that provides deep insights to enhance digital interactions, allowing organizations to deliver seamless experiences across mobile apps and the web. Their focus on data-driven solutions and AI-powered tools enables businesses to effectively analyze and improve every aspect of the customer journey.
Reference
Product
Customer Experience Analytics | Glassbox - Glassbox
Glassbox’s customer experience analytics empower organizations to deliver frictionless digital experiences across mobile apps and the web.
The Customer Management Hub
London, United Kingdom
A
1-10 Employees
2016
Key takeaway
The company specializes in enhancing customer experience through expert CX consulting, emphasizing a deep understanding of customer needs to drive meaningful business change. With a focus on integrating the latest tools and a holistic approach to customer experience, they aim to align organizations around customer-centric strategies.
Reference
Service
Services - The Customer Management Hub
CX MEASUREMENT Working with a variety of tools and platforms, including our partnership with Qualtrics, we advise on all aspects…
CustomerSure
Newcastle upon Tyne, United Kingdom
A
1-10 Employees
2010
Key takeaway
CustomerSure is dedicated to enhancing customer experience through its user-friendly survey software and a robust methodology. Their focus on data-driven actions and transparent support empowers mid-sized companies to effectively implement and optimize their Voice of Customer (VoC) programs, ultimately driving customer satisfaction.
Reference
Product
Real-Time Customer Experience Survey Software | CustomerSure
CustomerSure’s customer experience survey software, robust methodology and unparalleled support package gives you everything you need to improve customer satisfaction.
Service Monitor
United Kingdom
A
11-50 Employees
1990
Key takeaway
Service Monitor enhances customer experience by providing tools for collecting and analyzing feedback, ensuring businesses can meet and exceed customer satisfaction and loyalty standards. Their services include bespoke online surveys and social media reviews, offering a comprehensive view of customer experiences.
Reference
Core business
Customer Experience Specialists | Service Monitor
TAP CXM
London, United Kingdom
A
11-50 Employees
2014
Key takeaway
TAP CXM specializes in customer experience technology, offering top-notch CXM services that empower clients to utilize their own technology for informed decision-making. With a focus on organizing data to create impactful customer experiences, they provide ongoing technical support and training to enhance overall customer engagement.
Reference
Core business
About Us | TAP CXM
We are experts in the Adobe Experience Cloud. We help brands organise data to provide meaningful insight and memorable customer experiences.
GovMetric
United Kingdom
A
11-50 Employees
2006
Key takeaway
GovMetric is a leading provider of customer experience software specifically designed for the public sector. Their GovMetric CX platform is a prominent solution for citizen experience management and customer satisfaction, effectively capturing millions of feedback pieces each year.
Reference
Core business
Citizen Experience (CX) & Feedback Solutions | GovMetric
GovMetric is the leading provider of citizen experience management (CitXM) and case management solutions for the public sector.
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When exploring the Customer Experience Software industry in the United Kingdom, several key considerations come into play. Understanding the regulatory landscape is crucial, as data protection laws such as the General Data Protection Regulation (GDPR) impose strict guidelines on how customer data is managed and utilized. Companies must prioritize compliance to avoid hefty fines. Additionally, the competitive landscape is evolving rapidly, with a mix of established players and startups vying for market share. This dynamic offers both challenges and opportunities for differentiation through innovation and superior service offerings. Market demand for enhanced customer experiences has surged, driven by consumer expectations for personalized interactions and seamless service across channels. Businesses are increasingly investing in solutions that leverage artificial intelligence and data analytics to gain insights into customer behaviors and preferences. Environmental concerns are also becoming more prominent; software providers are encouraged to adopt sustainable practices and consider the carbon footprint of their operations. Furthermore, global market relevance cannot be overlooked, as UK companies often seek to integrate with international platforms and best practices. Overall, staying informed about these factors will help industry stakeholders make strategic decisions and adapt to the changing landscape of customer experience software.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | United Kingdom |
| Amount of fitting manufacturers | 2672 |
| Amount of suitable service providers | 2529 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1990 |
| Youngest suiting company | 2017 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Marketing Services, Consulting, Other, Telecommunications
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.