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Platform One
London, United Kingdom
A
51-100 Employees
2012
Key takeaway
The company offers a comprehensive customer experience (CX) software solution that simplifies the process of collecting, analyzing, and acting on feedback. Their strategic support and innovative tools empower organizations to enhance human experiences and drive product and service improvements.
Reference
Core business
Platform One | Best CX Software
Transform your customer experience with cutting-edge CX software. Revolutionize how you measure and manage experiences for maximum impact. Know more.
Happ
London, United Kingdom
A
1-10 Employees
2014
Key takeaway
Happ's Customer Experience Management software enables businesses to listen to customer feedback, take actionable steps in response, and ultimately enhance customer loyalty. Their cloud-based solutions focus on improving various experiences, leading to better business outcomes.
Reference
Core business
Home - Happ | Experience Management Solutions
Capture feedback, extract insight and take action to improve experiences.
Execuware
London, United Kingdom
A
1-10 Employees
2012
Key takeaway
Execusoftware offers a comprehensive CRM solution that addresses the customer experience needs of various organizations. With features like sales tracking, activity management, and a focus on client relationships, the company ensures tailored support to enhance customer engagement and satisfaction.
Reference
Core business
execusoftware
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METAPACK LIMITED
London, United Kingdom
A
101-250 Employees
1999
Key takeaway
Metapack enhances customer experience by providing delivery management software that optimizes the online shopping journey, offering diverse delivery options and streamlined tracking. Their solutions aim to increase conversions and customer retention through effective delivery promises and integrations.
Reference
Product
Customer Experience | Optimized Ecommerce | Metapack
Offer Customer Experience that enables you to convert and retain consumers with convenient delivery options, simple tracking and improved customer service.
CCBox
Leeds, United Kingdom
A
1-10 Employees
-
Key takeaway
CCBox is a comprehensive customer experience software designed to optimize and enhance contact center interactions. With its scalable solution, CCBox Lumiéres integrates various optimization tools, making it a valuable resource for achieving customer experience goals.
Reference
Core business
Customer experience software - CCBox
CCBox is the customer experience software to facilitate growth and the ability to offer the best contact centre customer experience.
Service Monitor
Kingsbrook, United Kingdom
A
11-50 Employees
1990
Key takeaway
Service Monitor enhances customer experience by providing tools for collecting and analyzing feedback, ensuring businesses can meet and exceed customer satisfaction and loyalty standards. Their services include bespoke online surveys and social media reviews, offering a comprehensive view of customer experiences.
Reference
Core business
Customer Experience Specialists | Service Monitor
The Customer Management Hub
London, United Kingdom
A
1-10 Employees
2016
Key takeaway
The company specializes in enhancing customer experience through expert CX consulting, emphasizing a deep understanding of customer needs to drive meaningful business change. With a focus on integrating the latest tools and a holistic approach to customer experience, they aim to align organizations around customer-centric strategies.
Reference
Service
Services - The Customer Management Hub
CX MEASUREMENT Working with a variety of tools and platforms, including our partnership with Qualtrics, we advise on all aspects…
CustomerSure
Newcastle upon Tyne, United Kingdom
A
1-10 Employees
2010
Key takeaway
CustomerSure is dedicated to enhancing customer experience through its user-friendly survey software and a robust methodology. Their focus on data-driven actions and transparent support empowers mid-sized companies to effectively implement and optimize their Voice of Customer (VoC) programs, ultimately driving customer satisfaction.
Reference
Product
Real-Time Customer Experience Survey Software | CustomerSure
CustomerSure’s customer experience survey software, robust methodology and unparalleled support package gives you everything you need to improve customer satisfaction.
Xplor Technologies
Mid Sussex, United Kingdom
A
101-250 Employees
-
Key takeaway
The company specializes in providing innovative software solutions that enhance customer experience across various sectors, particularly in education and service-oriented businesses. Their integrated platform supports seamless payment processing and improves engagement, allowing organizations to focus on delivering exceptional service and fostering strong customer relationships.
Reference
Product
Xplor Buitendienst | Xplor
EvaluAgent
Newcastle upon Tyne, United Kingdom
A
11-50 Employees
2012
Key takeaway
EvaluAgent offers a comprehensive customer experience software solution, evaluagentCX, designed to enhance both agent and customer satisfaction through quality assurance and targeted training. By leveraging AI and automation, the platform optimizes contact center performance, ensuring a consistent and improved customer experience.
Reference
Core business
Call Center QA & Performance Improvement Software - EvaluAgent
Call Center QA Software that allows you to Auto-QA every conversation across all channels to coach, train, and motivate your agents.
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VENMATE CSM Software
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When exploring the Customer Experience Software industry in the United Kingdom, several key considerations come into play. Understanding the regulatory landscape is crucial, as data protection laws such as the General Data Protection Regulation (GDPR) impose strict guidelines on how customer data is managed and utilized. Companies must prioritize compliance to avoid hefty fines. Additionally, the competitive landscape is evolving rapidly, with a mix of established players and startups vying for market share. This dynamic offers both challenges and opportunities for differentiation through innovation and superior service offerings. Market demand for enhanced customer experiences has surged, driven by consumer expectations for personalized interactions and seamless service across channels. Businesses are increasingly investing in solutions that leverage artificial intelligence and data analytics to gain insights into customer behaviors and preferences. Environmental concerns are also becoming more prominent; software providers are encouraged to adopt sustainable practices and consider the carbon footprint of their operations. Furthermore, global market relevance cannot be overlooked, as UK companies often seek to integrate with international platforms and best practices. Overall, staying informed about these factors will help industry stakeholders make strategic decisions and adapt to the changing landscape of customer experience software.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | United Kingdom |
| Amount of fitting manufacturers | 1123 |
| Amount of suitable service providers | 1003 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1990 |
| Youngest suiting company | 2016 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Other, Consulting, Marketing Services, Human Resources
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
