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Thematic
San Francisco, United States
B
11-50 Employees
2016
Key takeaway
Thematic is a leader in customer feedback analytics, offering a comprehensive solution that enables organizations to analyze feedback through various filters like sentiment and theme. With a focus on delivering accurate insights, Thematic transforms unstructured feedback into actionable intelligence, helping companies make informed decisions.
Reference
Core business
Customer Feedback Analysis | Thematic
FeedbackNow
Renens, Switzerland
A
11-50 Employees
2011
Key takeaway
FeedbackNow by Forrester offers real-time customer feedback solutions that enable businesses to measure, analyze, and enhance customer experience (CX) feedback across various touchpoints throughout the customer journey.
Reference
Core business
FeedbackNow by Forrester
Real-time customer feedback solutions. Measure, analyze, and improve on CX feedback, across all physical and digital touchpoints along the customer journey.
Easy Data Analytics
Singapore
C
11-50 Employees
2018
Key takeaway
The company, EDA, is actively engaged in enhancing their analytics capabilities, particularly through their focus on Feedback Analytics. They emphasize the importance of delivering relevant information to customers, which aligns with the growing consumer expectation for tailored insights.
Reference
Product
Feedback Analytics – Easy Data Analytics
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Feedier
Calais, France
A
11-50 Employees
2018
Key takeaway
Feedier provides a Customer Intelligence Platform that enhances customer feedback analytics by simplifying the mastery of both structured and unstructured data. Their approach empowers organizations to streamline feedback management, integrate business data, and leverage AI for actionable insights, ultimately transforming customer experiences and decision-making processes.
Reference
Product
Feedback management intelligence - Feedier
Optimize feedback management. Create campaigns, integrate data, analyze effectively, and empower teams for success.
feedgage
Houston, United States
B
1-10 Employees
2021
Key takeaway
Feedgage offers AI-powered text analytics that enables businesses to enhance their customer experience by effectively gathering and analyzing online reviews and feedback. With its centralized platform, Feedgage helps companies identify customer expectations and turn negative feedback into positive experiences, ultimately strengthening their brand.
Reference
Core business
Feedgage – Customer Feedback Analytics Software
Talkwalker
Luxembourg, Luxembourg
A
101-250 Employees
2009
Key takeaway
Talkwalker offers advanced customer feedback analytics through its innovation, Blue Silk™ GPT, which enables real-time insights from a unified feedback stream. This capability helps businesses analyze customer conversations across digital channels, providing actionable insights to enhance satisfaction, retention, and loyalty.
Reference
Product
Product - Customer Feedback Analytics Talkwalker
Customer feedback analytics help analyze your customer feedback across digital channels, for actionable insights to improve customer satisfaction, retention & loyalty.
Victor Lee
Singapore
C
11-50 Employees
2003
Key takeaway
Jusfeedback specializes in customer feedback analytics by managing various data sources such as interactions, speech recordings, and social media. This comprehensive approach helps businesses identify gaps and understand the motivations and frustrations of their customers, ultimately transforming insights into actionable information.
Reference
Product
Customer Engagement Optimisation Solutions - JusFeedBack
Lumoa
Helsinki, Finland
A
11-50 Employees
2016
Key takeaway
Lumoa is a CX platform that utilizes Generative AI to enhance Customer Feedback Analytics. This tool allows businesses to understand customer sentiments at various stages, enabling them to identify the reasons behind changes in KPIs and take impactful actions to improve customer experience.
Reference
Product
Customer Feedback Analytics – Lumoa
With customer feedback analytics you understand why your KPIs go up or down. See what matters and take actions that impact your CX.
Semeon Analytics
Montreal, Canada
A
11-50 Employees
2013
Key takeaway
Semeon Analytics offers a robust text analytics platform specifically designed for customer feedback analysis, enabling businesses to capture and analyze unstructured feedback data with precision and efficiency. Their solution emphasizes a data-driven, customer-centric approach, providing tools for concept extraction and flexible reporting to meet diverse analytical needs.
Reference
Core business
Text Analytics Platform for Customer Feedback - Semeon Analytics
Semeon's text analytics platform collects your unstructured marketplace and customer feedback to help you extract key insights right away.
Feedbackly
Helsinki, Finland
A
11-50 Employees
2016
Key takeaway
Feedbackly offers a comprehensive customer feedback solution that not only provides pre-built survey templates but also emphasizes the importance of measuring customer emotions. Their support programs and integration capabilities aim to enhance customer experience and drive business results.
Reference
Core business
Feedbackly - Reveal how customer emotions impact your business
Feedbackly - the only customer feedback platform with automated CX software, Education, Consulting, and industry-leading knowledge.
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After you analyze your data, you will need to create a real-time dashboard that will help you stay up to date on your operations. With a visualize tool that allow you to talk with the data you can rapidly understand issues to fix them, but you will also find insights that will allow you to accelerate anything successful.
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After you analyze your data, you will need to create a real-time dashboard that will help you stay up to date on your operations. With a visualize tool that allow you to talk with the data you can rapidly understand issues to fix them, but you will also find insights that will allow you to accelerate anything successful.
Customer feedback analytics refers to the systematic process of collecting, analyzing, and interpreting feedback from customers to gain insights into their experiences and perceptions. This approach helps businesses understand customer satisfaction, identify areas for improvement, and enhance overall service quality. By leveraging various data analysis tools and techniques, organizations can transform qualitative feedback into actionable insights, enabling them to make informed decisions that drive customer loyalty and engagement. The process often involves the use of sentiment analysis, text analytics, and other data visualization methods to uncover trends and patterns in customer opinions. These insights can guide product development, marketing strategies, and customer service enhancements, ultimately leading to a better alignment of offerings with customer expectations.
Customer Feedback Analytics utilizes various tools and techniques to collect, analyze, and interpret customer feedback across multiple channels. Data is gathered from surveys, reviews, social media, and direct interactions, providing a comprehensive view of customer sentiments. Once the data is collected, it undergoes processing to extract meaningful insights. Advanced algorithms and natural language processing techniques are often employed to identify trends, sentiment scores, and key themes in the feedback. This analysis helps organizations understand customer needs, preferences, and areas for improvement, enabling them to make informed decisions to enhance customer satisfaction and drive business growth.
1. Enhanced Decision-Making
Customer Feedback Analytics provides valuable insights that help businesses make informed decisions. By analyzing feedback, companies can identify trends, areas for improvement, and customer preferences, leading to more effective strategies and product developments.
2. Improved Customer Satisfaction
Leveraging Customer Feedback Analytics allows organizations to understand customer sentiments better. By addressing specific concerns and implementing changes based on feedback, businesses can enhance customer satisfaction and loyalty, ultimately driving repeat business and positive word-of-mouth.
1. Survey Tools
Many providers utilize survey tools that allow businesses to gather direct feedback from customers. These tools often include customizable templates and various question types, enabling companies to tailor their surveys to specific needs.
2. Text Analytics Software
Text analytics software is crucial for analyzing open-ended responses. It employs natural language processing to extract insights and sentiment from customer comments, helping businesses understand customer emotions and sentiments.
3. Dashboard and Reporting Tools
These tools aggregate data from various sources, providing visual representations of customer feedback. They help organizations track trends, measure performance, and derive actionable insights from the collected feedback.
4. Social Listening Platforms
Social listening platforms monitor social media channels for customer opinions and discussions. They help businesses gauge public sentiment about their brand, products, or services by analyzing mentions and engagement levels.
5. Customer Relationship Management (CRM) Systems
Many CRM systems now include customer feedback analytics features. They centralize customer interactions and feedback, allowing for better tracking of customer satisfaction and engagement over time.
Customer Feedback Analytics plays a crucial role in enhancing customer satisfaction by providing businesses with valuable insights into customer experiences and preferences. By analyzing feedback data, companies can identify trends and patterns that reveal what customers appreciate and what areas require improvement. This data-driven approach allows organizations to make informed decisions, tailoring their products and services to better meet customer expectations. Furthermore, the ability to track feedback over time enables businesses to measure the impact of changes made in response to customer input. This continuous loop of feedback and improvement fosters a more responsive and customer-centric culture, ultimately leading to increased loyalty and satisfaction among customers.
Some interesting numbers and facts about your company results for Customer Feedback Analytics
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 6605 |
| Amount of suitable service providers | 5682 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 2003 |
| Youngest suiting company | 2021 |
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Some interesting questions that has been asked about the results you have just received for Customer Feedback Analytics
What are related technologies to Customer Feedback Analytics?
Based on our calculations related technologies to Customer Feedback Analytics are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Customer Feedback Analytics?
Start-Ups who are working in Customer Feedback Analytics are feedgage
Which industries are mostly working on Customer Feedback Analytics?
The most represented industries which are working in Customer Feedback Analytics are IT, Software and Services, Marketing Services, Other, Consulting, Research
How does ensun find these Customer Feedback Analytics Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
