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Intelligent Automation AI and Bots
Dubai, United Arab Emirates
C
11-50 Employees
-
Key takeaway
Customer Experience Live is a key player in the customer experience software landscape, offering insights and networking opportunities that empower technology companies to enhance their sales strategies. Their focus on emerging technologies and digital transformation, including AI and machine learning, positions them as a valuable resource for organizations looking to improve customer service and drive growth.
Reference
Core business
Customer Experience Live I Programmes, Insights, Events I MEA and UK
Customer Experience Live is the only digital customer experience insights and research powerhouse in the UK and MEA Region. We create impactful CX, Digital Transformation, Contact Center, Intelligent Automation, Asset Integrity and CMO shows. We share insights on delivering growth, winning executive sponsorship for programs, and delivering operational efficiencies. Our upcoming events are Asset Integrity Oman, Intelligent Automation Middle East, CX Live Show, Contact Center Show, and CMO Show.
New Metrics
Dubai, United Arab Emirates
C
11-50 Employees
2013
Key takeaway
New Metrics is a leading experience management consultancy that focuses on creating seamless brand experiences for both employees and customers. They offer integrated solutions for customer experience management, emphasizing human-centric transformations and the use of advanced technologies to enhance customer care and loyalty.
Reference
Core business
New Metrics | Revolutionary XM Approaches
New Metrics is a leading experience management consultancy with a presence across the EMEA region. Dedicated to future-proofing organizations, we achieve sustainable growth through human-centric transformations, data analytics, and employee enablement around four vital strategic verticals: Customer Experience, Employee Experience, Product Experience, and Brand Experience.
Voxtron Middle East
Dubai, United Arab Emirates
C
51-100 Employees
1994
Key takeaway
Voxtron provides a comprehensive Customer Experience Management Platform designed to enhance understanding of customer needs and expectations. Their solutions include an omnichannel contact center, self-service applications, and robust customer feedback systems, all aimed at improving customer engagement and satisfaction.
Reference
Product
Customer Feedback Systems |Social CRM| Social Engagement
Voxtron offers a powerful solution for interpreting customer feedback and social engagement on their preferred channel.
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Xporience - Event Technology Experts
Dubai, United Arab Emirates
C
11-50 Employees
2015
Key takeaway
Xporience is a cloud-based event management platform that enables event organizers to utilize advanced technology for trade shows and conferences, enhancing the overall customer experience.
Reference
Core business
Leading Event Technology Experts | Event Management | Dubai
Xporience - cloud-based 360 degree Event Management Platform empowering Event Organizers to deploy Event technology solutions for Trade Shows and Conferences.
Aristostar
Dubai, United Arab Emirates
C
11-50 Employees
2006
Key takeaway
Aristostar offers comprehensive Customer Experience Management solutions, including a Queue Management System and Customer Engagement Solutions, which enhance the customer journey through features like pre-arrival booking and advanced analytics. Their focus on understanding operational needs ensures that businesses can effectively manage interactions with customers, ultimately aiming to exceed customer expectations.
Reference
Product
Customer Experience Management | Accurate Data Tracking | Aristostar
Customer Journey Solutions Customer Journey Management can help to Augment Customer Experience & Engagement, Streamline Operational Efficiency while improving Employee Performance at every stage of the customer journey. var htmlDiv = document.getElementById("rs-plugin-settings-inline-css"); var htmlDivCss=""; if(htmlDiv) { htmlDiv.innerHTML = htmlDiv.innerHTML + [...]
Kalam.cx
Dubai, United Arab Emirates
C
51-100 Employees
-
Key takeaway
KALAM CX is a Dubai-based Customer Experience BPO Company with over 10 years of experience, dedicated to enhancing customer loyalty and satisfaction through a range of innovative solutions, including 24/7 contact center services and remote interpretation in over 200 languages. Their mission focuses on helping businesses attract and retain customers, ultimately driving growth and revenue.
Reference
Core business
Kalam - Customer Experience
your destination for a revolutionary customer experience, we provide a remote interpretation, full contact center solution, outsourcing & virtual assistant solutions globally and efficiently.
Experion Technologies- Middle East & Africa
Dubai, United Arab Emirates
C
11-50 Employees
2011
Key takeaway
Experion Technologies is a quality-oriented software development company that delivers industry-focused solutions across various sectors, including HealthTech and EdTech. They emphasize creating customer-centric experiences and leverage a broad range of tools to develop competitive SaaS products tailored to clients' requirements.
Reference
Core business
Home | Experion
Wavetec
Dubai, United Arab Emirates
C
501-1000 Employees
1986
Key takeaway
Wavetec is a leading technology company that specializes in customer experience solutions, offering tools to organize, engage, and measure customer journeys at key touchpoints. With a strong global presence and a commitment to customer satisfaction, Wavetec's innovative systems enhance the overall customer experience.
Reference
Product
Customer Experience Solutions – Wavetec
Wavetec’s Customer experience solutions allow you to organize, engage and measure customer journey and customer flow at key touch points.
ExploreTECH
Dubai, United Arab Emirates
C
11-50 Employees
2021
Key takeaway
ExploreTECH offers eInsight CRM, a customer experience software that enhances the guest journey through enterprise marketing automation and guest intelligence. It enables personalized communications, utilizing real-time data and advanced segmentation to drive loyalty and optimize customer engagement.
Reference
Product
ExploreTECH | eInsight CRM
eInsight CRM provides enterprise marketing automation and guest intelligence to enhance the experience throughout the guest journey. Drive loyalty and leverage real-time data to provide personalized one-to-one communications for every guest.Highlights:• Single guest view: Keep guest favorites, likes/dislikes, offers and more in your master Guest Profile – your data’s single source of truth.• Personalization: Use rich guest profile data to define and segment target audiences based on stay history, preferences, loyalty status, lifetime value score and more. • Marketing automation: Engage customers throughout the guest journey using automation, segmentation, and dynamic content that powers relevant and personalized experiences.• Email marketing: Create on brand campaigns targeted with the right message for the right guest.• Business Intelligence: Visualize and analyze your marketing data to discover wins and insights with powerful reporting tools, driven by Microsoft Power BI.
Cognicx
Dubai, United Arab Emirates
C
11-50 Employees
2010
Key takeaway
Cognicx specializes in enhancing customer experience through its comprehensive monitoring solutions and speech analytics, which provide valuable insights and facilitate seamless communication across various channels. Their expertise in customer journey design ensures that businesses can create meaningful interactions at every touchpoint, ultimately strengthening customer engagement.
Reference
Core business
Home - Cognicx IT Solutions
Enabling Customer Experience with Cognitive & Transformational IT Solutions. Omni-channel Contact Centre, Conversational AI, Speech Analytics
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In the Customer Experience Software industry within the United Arab Emirates, several key considerations should be taken into account. Firstly, understanding local regulations is crucial, as the UAE has specific data protection laws that govern customer information and privacy, such as the UAE Data Protection Law. This affects how software can be developed and utilized. Additionally, the competitive landscape is rapidly evolving, with both local and international players vying for market share, necessitating a keen awareness of emerging trends and technologies. Opportunities abound in sectors like retail, hospitality, and finance, where enhancing customer experience is a priority. The UAE's growing emphasis on digital transformation and customer-centric strategies is driving demand for innovative solutions. However, businesses may face challenges such as integration with existing systems, cultural nuances in customer preferences, and the need for ongoing support and training. Environmental concerns are also becoming increasingly relevant, as companies are expected to adopt sustainable practices in software deployment and operations. Lastly, the global market relevance is significant, as UAE businesses often seek solutions that are not only locally tailored but also compatible with international standards, making it essential to consider global best practices while developing or sourcing customer experience solutions.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | United Arab Emirates |
| Amount of fitting manufacturers | 121 |
| Amount of suitable service providers | 109 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1986 |
| Youngest suiting company | 2021 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Customer Experience Software?
Start-Ups who are working in Customer Experience Software are ExploreTECH
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Marketing Services, Other, Telecommunications, Consulting
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.