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Strikedeck a Medallia company
Sunnyvale, United States
B
11-50 Employees
2015
Key takeaway
Medallia offers a comprehensive experience management software platform that enhances customer experience through extensive feedback collection and actionable insights. With its apps and integrations, Medallia empowers organizations to develop and elevate their experience programs effectively.
Reference
Core business
Experience Management Software Platform - Medallia
Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.
Service Management Group
Hattiesburg, United States
B
251-500 Employees
1991
Key takeaway
The company offers an enterprise experience management platform that emphasizes customer experience through cross-channel feedback collection and data-driven insights. Their customizable tools empower users with actionable information to enhance decision-making and drive business outcomes.
Reference
Product
Platform - SMG - Japan
NICE
Hoboken, United States
B
- Employees
-
Key takeaway
NICE is dedicated to enhancing customer experiences through its innovative CX software, particularly for the travel and hospitality sectors. Their CXone platform offers a comprehensive approach that integrates digital entry points, journey orchestration, and AI-driven analytics, all aimed at creating seamless and personalized interactions that foster brand loyalty and satisfaction.
Reference
Product
Customer Experience (CX) Software for Travel and Hospitality | NICE
Customer Experience (CX) Software for Travel and Hospitality - Improve traveler experiences for increased satisfaction and repeat visits.
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Bizlyzer
Redmond, United States
B
1-10 Employees
2016
Key takeaway
The company specializes in customer experience software, offering innovative solutions that enhance interactions between businesses and their customers and employees. Their omniXM platform provides tools for capturing feedback and managing experiences, which has been successfully utilized by over 100 global brands to improve their processes.
Reference
Core business
omniXM | Every Experience Matters
eTouchPoint
San Diego, United States
B
11-50 Employees
2000
Key takeaway
eTouchPoint is a leader in customer experience software, offering innovative solutions that enhance customer loyalty and satisfaction. Their CX platform enables companies to analyze customer sentiment in real-time, monitor experiences across various channels, and adapt strategies to meet customer needs effectively.
Reference
Product
eTouchPoint – CX Platform - eTouchPoint
PeopleMetrics
Philadelphia, United States
B
11-50 Employees
2001
Key takeaway
PeopleMetrics offers comprehensive customer experience (CX) solutions, including both software and consulting services, designed to help organizations maximize the impact of customer feedback. Their expertise in measuring patient experience during clinical trials highlights the importance of CX for stakeholders, ultimately driving product development and sales growth.
Reference
Product
Customer Experience Solutions | PeopleMetrics
PeopleMetrics' B2C CX solutions help leading companies in hospitality, telecom & retail banking use customer feedback to deliver consistent experiences.
Voxai Solutions
Coppell, United States
B
101-250 Employees
2005
Key takeaway
Voxai is recognized as a leading provider of customer experience solutions, having been selected as one of the Top 10 companies by CIO Applications in 2022. With a strong focus on transforming contact centers, Voxai offers innovative products like vCX360 that enhance and manage customer experiences effectively.
Reference
Product
Contact Experience Management Software | Voxai
Our featured Customer Experience Management Products: vCX360, connector & Soft Phone to support, evolve & manage customer experiences.
Alterna CX
Claymont, United States
B
11-50 Employees
2016
Key takeaway
Alterna CX provides an AI-driven customer experience software that effectively organizes and analyzes diverse customer feedback from various sources, enhancing the understanding of customer insights. Their solution includes a comprehensive method for optimizing the customer journey through advanced analytics, making it a valuable tool for experience management.
Reference
Core business
Experience Management Software | AlternaCX
Alterna CX's AI-based CX software scans through customer feedback and other CX signals and allows you to zero in on the most important customer insight.
Encompass-CX
Acton, United States
B
11-50 Employees
2014
Key takeaway
Encompass-CX provides a scalable B2B customer experience management application that enhances client loyalty and retention by collecting and analyzing customer touchpoints throughout their lifecycle. This software empowers businesses to exceed customer expectations and gain real-time insights into revenue and retention, ultimately fostering meaningful customer relationships.
Reference
Core business
About Us | Encompass-CX
Encompass-CX offers B2B customer experience software that will help your team boost client loyalty and retention. Build customer relationships that matter using the latest AI technology.
MotionCX
Columbus, United States
B
11-50 Employees
2020
Key takeaway
MotionCX is a customer experience management platform designed to enhance interactions through flexible, omnichannel support that adapts to various customer needs and preferences. It integrates data seamlessly, enabling personalized and efficient service that reduces friction throughout the customer journey.
Reference
Product
Customer Experience Management Software Platform | CEM Cloud Solutions Provider | Digital Transformation Small Business Customer Service Center
See how MotionCX can transform your contact center with our customer experience management platform. Contact us today to schedule your demo & discovery session.
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A selection of suitable products and services provided by verified companies according to your search.
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When exploring the Customer Experience Software industry in the United States, several key considerations come into play. Understanding the competitive landscape is crucial, as numerous companies offer diverse solutions tailored to different sectors. It's essential to assess the technology stack, integration capabilities, and user interface, as these factors can significantly influence customer satisfaction. Regulatory compliance is another vital aspect, particularly concerning data privacy laws such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), which impact how customer data is collected and managed. Additionally, the industry faces challenges like ensuring seamless omnichannel experiences and keeping pace with evolving customer expectations. Opportunities abound, especially with the rise of artificial intelligence and machine learning, enabling businesses to enhance personalization and predictive analytics. Environmental concerns are increasingly relevant, as companies are expected to adopt sustainable practices and demonstrate social responsibility. Keeping an eye on global market trends is also important, as many U.S. companies expand their reach internationally, adapting their solutions to meet varied cultural and regulatory needs. Overall, thorough research into these aspects will provide valuable insights for anyone interested in entering or investing in the Customer Experience Software industry in the United States.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 2797 |
| Amount of suitable service providers | 2394 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1991 |
| Youngest suiting company | 2020 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Other, Marketing Services, Consulting, Telecommunications
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
