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FeedbacQ - Customer Feedback and Analytics Solution
Kozhikode, India
D
11-50 Employees
2017
Key takeaway
Orbitrics offers a comprehensive Customer Experience Management Platform that enables businesses to create efficient surveys and collect customer feedback through various channels. With detailed analytics and real-time data, companies can take actionable steps to enhance customer satisfaction.
Reference
Core business
Customer Experience Management Platform - Orbitrics
Ambit Software
Pune, India
D
101-250 Employees
2001
Key takeaway
Ambit Software is a prominent provider of digital customer experience services, offering a comprehensive range of solutions including consulting, implementation, integration, support, and training. Their focus on enhancing customer engagement through innovative and automated processes positions them as a top choice for businesses looking to improve their customer experience.
Reference
Service
Top Digital Customer Experience (CX) Service Provider - Ambit Software
Ambit offers end-to-end digital customer experience services like consulting, implementation, integration, support, and training that provide balanced process automation with customer engagement
Bluewhirl Technologies
Pune, India
D
11-50 Employees
-
Key takeaway
Bluewhirl offers customer experience management software designed to create personalized content and deliver unique experiences to every customer. Their solutions focus on ensuring a superior and unified experience through a single application, making it an ideal fit for startups and SMEs.
Reference
Core business
CircleOne CRM: Customer Experience Management Software for Startups & SMEs - Bluewhirl Technologies
SaaS based CLM application powered by CpaaS for customer interaction enabling SMBs & Startups to leverage the power of technology for better customer support.
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Ameyo
Gurugram District, India
D
501-1000 Employees
2003
Key takeaway
The Ameyo Customer Experience Platform offers a comprehensive solution for enhancing customer experiences through both voice and digital channels, making it suitable for organizations of all sizes. With its cloud-based call center software and integration of conversational AI in Ameyo XTRM, it provides flexible and cost-effective options for effective customer engagement.
Reference
Product
Customer Support Software - Ameyo
BORG DESK
Noida, India
D
11-50 Employees
-
Key takeaway
Goodpick is enhancing customer experience through its integrated Business ERP and CRM solutions, particularly by utilizing its Sales & Marketing and HR modules. The implementation of the BORG system has streamlined lead tracking and follow-ups, significantly increasing conversion rates.
Reference
Core business
Business Automation Software | Best CRM Software in Delhi
Enmain
Pune, India
D
11-50 Employees
2014
Key takeaway
Enmain is a prominent provider of consulting services focused on customer experience strategy and management. They offer tailored solutions and innovative strategies that enhance customer interactions, emphasizing the importance of delivering meaningful and personalized experiences throughout the customer journey.
Reference
Service
Customer Experience | Enmain
Customer Experience (CX) is the link between people and products. It’s what connects every customer moment, from the first interaction to the latest purchase. Customer Experience Consultants in Calicut, Kerala, India
DocTalk
Mumbai, India
D
51-100 Employees
2016
Key takeaway
Pulse is an all-in-one customer experience software platform designed for companies focused on enhancing customer satisfaction. It enables continuous feedback collection and real-time responses, making it a valuable tool for organizations aiming to lead in customer experience.
Reference
Core business
Pulse CX
Nalsoft
India
D
251-500 Employees
2001
Key takeaway
Nalsoft is a prominent IT service provider that specializes in Oracle applications and technologies, offering a comprehensive suite of services, including Oracle Customer Experience (CX). With over two decades of experience, Nalsoft supports digital transformation across various sectors, ensuring businesses can effectively manage their customer interactions and overall experience through advanced Oracle solutions.
Reference
Product
Oracle Customer Experience (CX) – Nalsoft
Eywa Media Innovations Private Limited
Bengaluru, India
D
- Employees
-
Key takeaway
EYWAMEDIA specializes in Customer Journey Experience technology, offering a comprehensive platform that integrates offline and online data to enhance audience engagement and understanding. Their expertise in personalized experience management and advanced technologies like AI and ML empowers brands to effectively connect with their most loyal customers, ultimately improving marketing ROI.
Reference
Core business
EYWAMEDIA CX - O2O Customer Journey & Experience Platform
OneClick Technologies
Gurugram District, India
D
51-100 Employees
2011
Key takeaway
OneClick Technologies specializes in customer experience software that empowers clients to deliver transformative interactions while controlling costs. Their AI-enabled tool, Replica8, enhances query resolution by providing a knowledge bank and visual guidance, significantly increasing customer satisfaction and operational productivity.
Reference
Core business
OneClick Technologies - Innovative Customer Experience Solutions
OneClick Technologies offers AI-powered innovative conversational and knowledge management to enhance customer experience.
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VENMATE CSM Software
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When exploring the Customer Experience Software industry in India, several key considerations come into play. The regulatory environment is crucial, as compliance with data protection laws such as the Information Technology Act and the upcoming Personal Data Protection Bill will significantly impact how companies manage customer data. Additionally, understanding the challenges posed by a diverse consumer base with varying expectations and technological access is essential for tailoring solutions effectively. Opportunities abound in the growing digital economy, as businesses increasingly seek to enhance customer engagement through technology. The competitive landscape is rapidly evolving, with both established players and startups vying for market share, making it vital to assess their unique value propositions. Environmental concerns are also gaining traction, with companies being encouraged to adopt sustainable practices in their operations and product offerings. Finally, the global market relevance cannot be understated, as Indian companies often look towards international standards and innovations to remain competitive, thus fostering an environment ripe for collaboration and knowledge exchange. This comprehensive understanding will aid anyone interested in navigating the complexities and potentials of the Customer Experience Software sector in India.
Some interesting numbers and facts about your company results for Customer Experience Software
Country with most fitting companies | India |
Amount of fitting manufacturers | 645 |
Amount of suitable service providers | 609 |
Average amount of employees | 51-100 |
Oldest suiting company | 2001 |
Youngest suiting company | 2017 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Other, Marketing Services, Business Services, Telecommunications
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.