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Capterra Brasil
São Paulo, Brazil
C
51-100 Employees
1999
Key takeaway
The company offers a comprehensive range of customer experience software that helps collect, organize, and track customer feedback. With over 2 million software reviews, users can evaluate various tools for managing customer experience, including data collection, feedback management, and analysis.
Reference
Product
Software de Experiência do Cliente - Preços, ferramentas e avaliações no Capterra Brasil - 2023
Compare opções de Software de Experiência do Cliente. Filtre por preço, funcionalidades ou avaliações de usuários para ajudar na sua tomada de decisão.
Track.co
Belo Horizonte, Brazil
C
101-250 Employees
2012
Key takeaway
Track.co is equipped to enhance Customer Experience (CX) management across various journeys, offering tailored solutions for different segments. Their platform, Track CXM, provides valuable metrics and insights to understand consumers at every touchpoint, ultimately helping businesses evolve their CX strategies and boost revenue.
Reference
Core business
Track.co | Track.co: Revolucionar a experiência do seu cliente!
Conheça a plataforma Track CXM, que vai revolucionar a experiência do cliente oferecida por seu negócio com métricas e insights valiosos.
DRIVEN.cx
Nazaré Paulista, Brazil
C
51-100 Employees
2019
Key takeaway
The company, Driven.cx, offers a comprehensive methodology called Driven.CX that supports the entire process of building and developing a digital channel, from strategic planning to implementation. This approach is particularly beneficial for enhancing customer experience in an omnichannel environment.
Reference
Service
Equipe Experience | Driven CX
A evolução da experiência de compra digital
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CCX DIGITAL SOLUTION
São Paulo, Brazil
C
251-500 Employees
2021
Key takeaway
The CCX Company specializes in providing customer experience solutions, including customer service, technical support, and e-commerce, aimed at creating unique experiences and addressing complex challenges. Their commitment to innovation and a highly skilled team positions them as a key partner for businesses looking to enhance their customer interactions.
Reference
Core business
CCX Company - Customer Experience Solutions for Your Business | CCX Company
CCX Company specializes in providing customer experience solutions, including customer service, technical support, e-commerce, and more.
DWM Software
Nova Lima, Brazil
C
1-10 Employees
2022
Key takeaway
DWM Software is dedicated to enhancing customer experience through exceptional service and innovative technology solutions, aiming to exceed client expectations and drive business growth.
Reference
Core business
Company
TMKT
Brazil
C
5001-10000 Employees
1991
Key takeaway
TMKT Brasil offers advanced customer experience services, integrating top technology and qualified professionals to deliver an exceptional experience for consumers, emphasizing their commitment to Customer Experience 3.0.
Reference
Core business
TMKT Brasil - Customer Experience 3.0
Tenha o melhor da tecnologia aliado a profissionais capacitados, proporcionando aos seus clientes a Customer Experience 3.0.
Bemobi
Rio de Janeiro, Brazil
C
51-100 Employees
2000
Key takeaway
The company offers a Digital Engagement Platform that provides tech solutions tailored for the Telecom, Financial, and Utilities sectors, significantly enhancing customer experience. With a strong B2B2C model, they have partnered with major industry players, impacting over 80 million end customers.
Reference
Product
Digital Engagement Platform - Tech solutions for Telecom, Financial, and Utility industries
Snowman Labs
Curitiba, Brazil
C
11-50 Employees
2012
Key takeaway
The company specializes in software development and UX/UI design, emphasizing their ability to create intuitive and aesthetically pleasing digital products that enhance the user journey. With a focus on accelerating time-to-market and delivering reliable custom software solutions, they are well-equipped to improve customer experience through innovative technology.
Reference
Core business
Snowman Labs – Expert in software development and design
Postmetria
Porto Alegre, Brazil
C
1-10 Employees
2014
Key takeaway
Postmetria offers a Customer Experience platform designed to transform customer service from a cost center into a strategic profit center. Their CXaaS model utilizes AI and metrics like the Spontaneous Net Promoter Score (sNPS) to enhance client-centric growth and profitability.
Reference
Core business
Postmetria - Postmetria
Customer Experience as a Service Conheça o CXaaS O Ciclo CxaaS aplica como base de análise a métrica Spontaneous Net Promoter Score (sNPS) que acompanha 5 Etapas do Ciclo Clientocêntrico B2B listados abaixo. Assim, medimos o grau da dor, a profundidade do tema, o impacto financeiro e as oportunidades de novas vendas, a partir da
CustomerX
Toledo, Brazil
C
11-50 Employees
2017
Key takeaway
CustomerX connects with leading market tools to provide a 360º view of customers, enhancing satisfaction and loyalty while reducing churn. It offers features like Health Score to monitor customer relationships and automations to increase team efficiency, making it a comprehensive solution for improving customer experience and driving business growth.
Reference
Core business
CustomerX - Customer Success Descomplicado
Customer Success prático e descomplicado! A CustomerX é muito mais que apenas uma plataforma completa para Customer Success.
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A selection of suitable products and services provided by verified companies according to your search.
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VENMATE CSM Software
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When exploring the Customer Experience Software industry in Brazil, several key considerations come into play. The regulatory environment is crucial, as companies must comply with the General Data Protection Law (LGPD), influencing how they handle customer data. This legislation emphasizes transparency and data protection, making it vital for software providers to ensure compliance while building trust with users. Another factor is the growing demand for customer-centric solutions, driven by a competitive market that pushes businesses to enhance their customer interactions. Moreover, Brazil's diverse consumer base presents opportunities for tailored solutions that cater to various demographics and preferences. Challenges include the need for localization, as software must adapt to cultural and linguistic nuances to resonate with Brazilian customers. The competitive landscape is marked by both local startups and established global players, necessitating unique value propositions for success. Additionally, economic fluctuations can impact investment in technology, thus affecting market growth. However, the global relevance of customer experience software continues to rise, with businesses increasingly recognizing its role in driving loyalty and satisfaction. Staying updated on industry trends and technological advancements will be essential for anyone interested in entering this dynamic field in Brazil.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | Brazil |
| Amount of fitting manufacturers | 27 |
| Amount of suitable service providers | 18 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1991 |
| Youngest suiting company | 2022 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Customer Experience Software?
Start-Ups who are working in Customer Experience Software are DWM Software
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Other, Marketing Services, Business Services, Consulting
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.