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Spyrosoft
Wrocław, Poland
B
501-1000 Employees
2016
Key takeaway
Spyrosoft offers a range of premium customer experience services designed to enhance end-user satisfaction and efficiently meet key performance indicators (KPIs). Their commitment to delivering high-quality software and comprehensive consulting services positions them as a valuable partner for improving customer engagement and support.
Reference
Service
Customer Experience - Spyrosoft
Improve end-user satisfaction and meet your KPI’s more efficiently with our premium customer experience services. Check our offer.
Unified Factory
Warsaw, Poland
B
51-100 Employees
2009
Key takeaway
The company specializes in customer experience software that utilizes artificial intelligence to enhance customer service and sales. Their Unified Factory system offers automation and support across various channels, ensuring a seamless experience for clients in over 21 countries.
Reference
Core business
Unified Factory – Customer Service Automation & Support Software
U_Span
Krakow, Poland
B
1-10 Employees
-
Key takeaway
The company specializes in developing innovative software solutions that enhance customer experience by helping businesses regain control over the customer journey, create outstanding shopping experiences, and make returns digital and engaging. Their Operational Experience Platform aims to increase customer retention and reduce service call center traffic.
Reference
Product
U_Span - Solutions - Operational Experience Platform
We support transforming your business into a data-driven organization by providing a new generation of best-of-breed software solutions.
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Dynamic Solutions
Poland
B
51-100 Employees
2011
Key takeaway
The company specializes in software development and enhancing digital experiences, with a strong focus on complex Adobe Experience Manager (AEM) implementations. Their expertise in creating innovative products ensures a smooth and relevant experience for end users.
Reference
Core business
Dynamic Solutions | Experience is our code
Future Processing
Gliwice, Poland
B
501-1000 Employees
2000
Key takeaway
The company emphasizes its commitment to enhancing customer experience through a customer-centered approach and experience design services. Their expertise in technology consultancy and software delivery, particularly for prominent brands, positions them as a valuable partner in developing accessible and impactful products.
Reference
Service
Experience Design Services and Solutions | Future Processing
eLeader Sp. z o.o
Lublin, Poland
B
51-100 Employees
2000
Key takeaway
eLeader Mobile Visit enhances customer experience through faster information analysis and efficient workflows, ultimately boosting sales. With its advanced mobile systems and data-driven insights, eLeader supports global sales and marketing teams by streamlining decision-making processes.
Reference
Core business
About the company - eLeader - one of the world’s top innovators
eLeader ranks among the leading suppliers of Retail Store Execution solutions supporting the implementation of a sales strategy in the field. The continuously developed SFA/FFM mobile systems with artificial intelligence improving e.g. visual merchandising are recognized by global analytics companies (e.g. Gartner, POI) and have been implemented by international corporations in over 80 countries.
Omniscopy
Poland
B
11-50 Employees
-
Key takeaway
Omniscopy offers customer experience software that enables businesses to understand user interactions with web-based applications on both desktop and mobile. Its tools provide insights into user behavior, helping to create engaging digital journeys and improve overall customer experience through analytics and session replay features.
Reference
Core business
Omniscopy | The Art of Digital Hugging
Fast and effective ways to determine the behavior of clients and generate strategies to improve the experience. User-journeys, Bounces, Exits and Pass-through analytics to understand interaction patterns. Fairly simple interface for all-time access to real sessions and replay capabilities to investigate hot-spots.
Startquestion
Warsaw, Poland
B
11-50 Employees
2006
Key takeaway
Startquestion is a platform that enhances customer experience by facilitating the collection and analysis of feedback from both customers and employees. Its user-friendly and flexible survey software allows organizations to automate survey distribution, enabling teams to build strong relationships with their customers through timely insights.
Reference
Product
Customer Experience - Startquestion - create online surveys and forms
Response Time Analytics
Warsaw, Poland
B
1-10 Employees
2021
Key takeaway
The company provides a cloud-based service that addresses the challenges of managing and analyzing customer data, enhancing customer experience through emotional insights. Their approach helps reduce churn and increase engagement by understanding customer emotions and predicting behavior.
Reference
Core business
Home
Unveil the gap between what people claim and what they feel. Here are few examples of our online surveys for individuals for you to try. Preferred to test it on mobile devices. Enjoy!
execon
Warsaw, Poland
B
51-100 Employees
2012
Key takeaway
Execon specializes in delivering advanced technological solutions that enhance Customer Experience. With a focus on understanding customer needs, the company designs and implements services and products that provide significant business value across various sectors.
Reference
Core business
Home - Execon One
Being part of Customer’s digital success. Think. Understanding the customer needs is the key to designing services and products tailored to provide business value Read more Make. We don’t just deliver software, we deliver experience and value. Read more Go. We implement solutions that provide value for the client, solve problems and optimize work. The […]
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When delving into the Customer Experience Software industry in Poland, several key considerations emerge. The market is characterized by a growing demand for solutions that enhance customer engagement and satisfaction, driven by the digital transformation of businesses. Understanding local regulations, particularly those related to data protection such as the General Data Protection Regulation (GDPR), is crucial as compliance is mandatory. Companies must also navigate challenges such as the need for integration with existing systems and the varying levels of digital maturity among businesses. Opportunities abound in sectors like e-commerce and telecommunications, where personalized customer experiences are increasingly sought after. The competitive landscape features both local startups and established international players, creating a dynamic environment for innovation. Additionally, environmental sustainability is gaining traction, with businesses encouraged to implement eco-friendly practices in their operations. As Poland's market is part of the broader European Union framework, staying attuned to global market trends and shifts in consumer behavior is essential for success. Prospective entrants should also consider the importance of user-friendly interfaces and robust analytics capabilities, which are vital for driving customer loyalty and retention in a rapidly evolving landscape.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | Poland |
| Amount of fitting manufacturers | 107 |
| Amount of suitable service providers | 101 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 2000 |
| Youngest suiting company | 2021 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Who are Start-Ups in the field of Customer Experience Software?
Start-Ups who are working in Customer Experience Software are Response Time Analytics
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Other, Marketing Services, Consulting, Aviation and Aerospace
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.