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ContactPoint 360
Mississauga, Canada
A
5001-10000 Employees
2007
Key takeaway
The company emphasizes its commitment to enhancing the customer experience through data analytics, providing insights that drive efficiencies and improve the customer journey. Their customer support outsourcing solutions, delivered by skilled brand ambassadors, focus on building customer loyalty and ensuring consistent, innovative support.
Reference
Product
Technology - ContactPoint 360
Whether you are a high growth startup or a tech unicorn, a customer experience strategy that scales with you is key to winning the market.
CX Solutions Technology Inc.
Old Toronto, Canada
A
51-100 Employees
2015
Key takeaway
CX Solutions specializes in Customer Experience (CX) solutions, offering technology innovation and consulting services that enhance customer interactions. Their expertise in call center consulting and application development positions them as a key player in improving customer service and IT support.
Reference
Core business
Customer Experience (CX) Solutions - Call Centre Consulting, Technology, Customer Experience Consulting, Call Centre Consulting, Customer Experience
Delivering Iconic Customer Experiences
XMedius
Montreal, Canada
A
1001-5000 Employees
2008
Key takeaway
The company emphasizes its commitment to enhancing customer experience through integrated systems and AI-driven insights, which optimize decision-making and improve service delivery throughout the customer journey. Their focus on compliance and secure access to information also supports a seamless and effective customer interaction process.
Reference
Product
Customer Experiences | OpenText Data Insights
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Drive Business Intelligence
Vancouver, Canada
A
1-10 Employees
2012
Key takeaway
Drive CX offers a Total Experience Management (TXM) platform designed to enhance customer experience through digital engagement apps, enabling real-time feedback and effective management of both customer and employee experiences. Their focus on empowering frontline teams and providing tools for performance benchmarking and digital coaching helps businesses deliver exceptional brand experiences, even amid staffing challenges.
Reference
Core business
Total Experience Management | Drive CX | TXM
Drive CX | TXM - Total experience management platform with digital engagement apps to get real-time customer feedback and manage the customer an employee experience at the retail store level. Deliver better customer service with less staff, in the face of staff shortages and rising labor costs.
Press'nXPress
Markham, Canada
A
11-50 Employees
2018
Key takeaway
Press'nXPress offers a customer feedback solution designed to enhance the guest experience by making it easy to collect and act on feedback. This approach not only improves service quality but also fosters brand loyalty through real-time insights.
Reference
Core business
Press'nXPress | Customer Feedback & Employee Experience Management
How to improve operation and experience by collecting in-the-moment feedback from customers and employees.
SonarCX
Calgary, Canada
A
1-10 Employees
2020
Key takeaway
SonarCX is a user-friendly platform designed to enhance customer experiences by centralizing information and streamlining operations. With tailored integrations and specialized reporting, it empowers firms to improve accountability and optimize processes, ultimately driving productivity and growth.
Reference
Core business
Home | SonarCX
CSPN - Customer Service Professionals Network
Old Toronto, Canada
A
11-50 Employees
2014
Key takeaway
The company is dedicated to transforming the customer experience (CX) landscape by helping organizations create impactful and engaging experiences for both customers and employees. Their new brand, The Experience Advisors, focuses on designing and delivering elevated experiences across the employee experience (EX) and CX spectrum, emphasizing their commitment to innovative strategies that enhance customer loyalty and engagement.
Reference
Service
Customer Experience & Customer Service Strategy - CSPN - Customer Service Professionals Network
Goalline Solutions
Burlington, Canada
A
101-250 Employees
2000
Key takeaway
GoalLine Solutions is dedicated to helping businesses achieve customer experience excellence through their boostCX platform, which offers a user-friendly, multi-channel survey engine for gathering feedback throughout the customer journey. With features like boostCX Insights that analyze text feedback to identify pain points, the platform empowers organizations to enhance their customer experience with actionable insights.
Reference
Core business
GoalLine Solutions - Customer Experience Management Solutions | Employee Recognition & Performance Management
Intouch Insight
Ottawa, Canada
A
251-500 Employees
1992
Key takeaway
Intouch Insight offers a comprehensive customer experience (CX) platform, LiaCX®, designed to help businesses measure and enhance customer interactions. With features like real-time notifications, rich reporting, and a focus on multi-location management, Intouch empowers brands to effectively listen to their customers and act on valuable insights to drive business ROI.
Reference
Product
Customer Experience Measurement | Intouch Insight
LiaCX® is a fully-customizable customer experience measurement tool that helps you listen, interpret and act on customer insights to drive business ROI.
CXsphere
Mississauga, Canada
A
- Employees
2019
Key takeaway
CXsphere specializes in AI-driven customer experience solutions, offering a product that transforms raw customer data into actionable insights while ensuring privacy. Their approach allows brand owners to engage directly with customers, creating hyper-personalized interactions and enhancing customer loyalty and lifetime value.
Reference
Core business
Home | CXsphere
Technologies which have been searched by others and may be interesting for you:
A selection of suitable products and services provided by verified companies according to your search.
Product
VENMATE CSM Software
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In the Customer Experience Software industry in Canada, several key considerations are pivotal for effective research. The regulatory landscape is essential, as companies must comply with Canada's privacy laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA), which governs how businesses handle customer data. This emphasizes the importance of data security and ethical practices within software solutions. Additionally, the competitive landscape is robust, with numerous local and international players vying for market share. Understanding the unique needs of Canadian consumers is crucial, as cultural and regional differences can influence customer expectations and preferences. Opportunities abound in the growing demand for personalized experiences and the integration of artificial intelligence and machine learning, which can enhance customer interactions. Moreover, challenges such as keeping up with rapid technological advancements and the need for continuous innovation are prevalent. Environmental concerns are also gaining traction, with an increasing emphasis on sustainable practices in software development. Lastly, the global relevance of the Canadian market cannot be overlooked, as businesses increasingly seek to implement solutions that align with international standards and trends, allowing them to compete on a global scale while catering to local nuances.
Some interesting numbers and facts about your company results for Customer Experience Software
| Country with most fitting companies | Canada |
| Amount of fitting manufacturers | 342 |
| Amount of suitable service providers | 288 |
| Average amount of employees | 101-250 |
| Oldest suiting company | 1992 |
| Youngest suiting company | 2020 |
Some interesting questions that has been asked about the results you have just received for Customer Experience Software
What are related technologies to Customer Experience Software?
Based on our calculations related technologies to Customer Experience Software are Big Data, E-Health, Retail Tech, Artificial Intelligence & Machine Learning, E-Commerce
Which industries are mostly working on Customer Experience Software?
The most represented industries which are working in Customer Experience Software are IT, Software and Services, Marketing Services, Other, Telecommunications, Consulting
How does ensun find these Customer Experience Software Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
