EvaluAgent

So we developed our award-winning platform, evaluagentCX, to bridge the gap between the two. That’s because we believe the two are intrinsically connected – happy agents provide great customer service. It’s this, alongside ongoing conversations with our customers, that informs evaluagentCX’s development, and allows us to create a product that helps contact centers evolve, scale and improve. It’s an exciting journey we’re on, as we strive to remain the leading provider of quality assurance solutions. Use AI and automation to surface the 'must monitor' interactions and increase productivity, whilst retaining human oversight and HR rigour. Deliver highly targeted, semi-automated training and coaching programs that improve both the agent and customer experience. We’re consistently recognized by G2 as the easiest QM and Improvement platform to use, now find out why. Deliver a consistent customer experience by optimizing the performance of your people, processes and costs that contribute towards it.