Top Data Processing Companies in Australia

Use case

Continuous monitoring

Airport, Logistics

The challenge: A leading provider of ground services and cargo handling wanted to offer comprehensive solutions to the aviation industry. To drive innovation in key areas such as service, quality and reliability, the company wanted to improve visibility and communication through integration and networking across departments. Monitoring irregularities in process flows was critical to optimizing ground handling services. Working with multiple service providers and their disparate IT systems, which varied between airports and internal departments, was a challenge, while maintaining uninterrupted operations throughout the project. The solution: This multi-stage project used edpem, a process event monitoring tool, as the primary solution for monitoring ground services. To ensure fast aircraft turnaround times, the critical path in the process flow needed to be measured and monitored, especially when processes were transferred between suppliers. edpem recorded multiple events, including parking, disembarking completion, cleaning, catering, fuelling, crew boarding and loading completion. Service Level Agreements (SLAs) were tracked and monitored, and causes of delays identified and improved. Ground handling services were optimized by assessing service duration and process flow irregularities. In addition to monitoring traditional EDI processes, visualized reports improved reporting efficiency and facilitated faster decision-making. Key results included reduced turnaround times and fewer disruptions to flight operations. Our client: A major European airport provides ground services to approximately 265 million passengers annually and manages 4.6 million tonnes of global air cargo. Several warehouses are IATA CEIV certified for pharmaceutical logistics. In 2019, its 64,000 employees operated at 300 airports in 47 countries on six continents.

Use case

Continuous monitoring

Logistics

The challenge: The pharmaceutical company works closely with logistics service providers. Due to the volatile nature of the sector's order book, it was difficult to accurately predict capacity utilization, leading to recurring problems with service providers during collection. Service providers need timely information on freight volumes, collection details and the appropriate mode of transport. A key challenge was the sharing of real-time transport data. Another key concern was tracking and tracing, which proved difficult due to incomplete integration of certain areas of the warehouse management system. In addition, real-time monitoring of internal and external departments and service providers was required to optimize logistics processes. The solution: edpem was implemented as an end-to-end monitoring solution to improve logistics processes. The monitoring covered the entire delivery process, from SAP order documents and invoices to final delivery. Connection and monitoring of the warehouse management system was also part of the scope. Comprehensive tracking of goods throughout the supply chain enabled quick retrieval of information without involving other departments, saving valuable time and resources. Optimal vehicle selection for parcel collection and product tracking by batch were achieved. Internal IT system security was ensured, as external partners could only access edpem without needing permissions for internal applications. Parcel scanning enabled customer order tracking and tracing, early problem identification and real-time notification of process owners. edpem tracked the entire shipping process from packaging to customer delivery. The automation of electronic data interchange (EDI) provided new opportunities for superior service and quality for customers and logistics providers. Our customer: A pharmaceutical company based in Germany provides "Made in Germany" products to patients worldwide, with almost all products manufactured at its headquarters in Baden-Baden and distributed through an extensive network. Its main focus is on the research and production of medicines based on natural ingredients. The company has achieved global growth and operates in 50 countries.