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CDM Direct
Melbourne, Australia
A
251-500 Employees
1991
Key takeaway
CDM Direct specializes in providing tailored customer service solutions through highly qualified staff and experienced professionals. Their focus on building strong relationships and delivering personalized service helps organizations enhance customer care and achieve their business goals.
Reference
Service
Customer Service Outsourcing - Customer Service Call Centre | CDM
ServisCo Limited
Melbourne, Australia
A
11-50 Employees
-
Key takeaway
ServisCo is dedicated to providing organizations with accurate and timely information, which is essential for effective decision-making. Their focus on understanding and maximizing data value, along with a team of skilled professionals, underscores their commitment to delivering high-quality service and support throughout complex projects.
Reference
Service
Servisco
Contact 121 Pty Ltd
Adelaide, Australia
A
51-100 Employees
2002
Key takeaway
The company is dedicated to delivering innovative and reliable contact centre solutions, operating 24/7 to ensure high-quality customer service for both Australian and international clients. Their experienced team offers a wide range of services, including call centre operations, SMS messaging, and email management, aimed at providing measurable value to clients.
Reference
Service
Services - Contact 121
Contact 121 provides services to Australian and Global customers, including Call Centre, Contact Centre, SMS Messaging, IVR/Call Routing, BPO, Consulting, Script Development, Cloud Based Telephony Systems, Email Management, Phone Numbers, Data Entry, Data Sourcing, Project Management, Telemarketing,
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Melbourne, Australia
A
101-250 Employees
2014
Key takeaway
The company takes pride in its exceptional customer service, emphasizing flexibility and a commitment to delivering results. Their dedicated calling team efficiently manages both outbound and inbound communications, ensuring prompt and professional handling of client inquiries.
Reference
Service
Customer Service Telemarketing | Just Click Here
Our Anglo-Saxon calling team makes outbound calls, takes inbound calls and handles digital enquires quickly and professionally. Talk to us today!
Call Service
Melbourne, Australia
A
- Employees
-
Key takeaway
Call Service, established in 1951 as Australia's first 24-hour telephone answering service, emphasizes its commitment to professional and friendly customer service through a dedicated local team. They offer a wide range of services and utilize the latest technology to ensure efficient and effective communication for their clients.
Reference
Core business
24/7 Live Phone Answering Services for Small Business | Call Service
Probe CX
Melbourne, Australia
A
10001+ Employees
1979
Key takeaway
The company offers a comprehensive end-to-end service for customer operations, emphasizing service excellence and continuous performance improvement. They utilize advanced technology and tailored solutions to enhance customer engagement and operational efficiency.
Reference
Product
Contact Center Technology and Capabilities | Probe CX
Optimise business processes through intelligent automation, business insight and analytics and IVR and NLP technology.
PJ Corporate Electrical Pty Ltd
Adelaide, Australia
A
11-50 Employees
-
Key takeaway
PJ Corporate Electrical emphasizes its commitment to customer service by offering instant progress reports on work orders, ensuring clients are kept informed. Their success in the electrical solutions sector is built on exceeding client expectations and maintaining strong relationships with various industry partners.
Reference
Service
Services
C2C ANALYSIS PTY LTD
Melbourne, Australia
A
1-10 Employees
2007
Key takeaway
C2C offers 24/7 IT support helpdesk services, making it a prominent player in customer service within the IT sector.
Reference
Core business
C2C Online – IT Service
IT Service
Value Services
City of Perth, Australia
A
11-50 Employees
2017
Key takeaway
Value Services is committed to delivering high-quality HVAC solutions and mechanical, electrical, civil, and telecommunication services throughout Perth Metro. Their skilled workforce and round-the-clock operations ensure client satisfaction and the provision of customized strategies that meet the highest local standards.
Reference
Service
Services - Value Services
CDS GLOBAL PTY LTD
Sydney, Australia
A
11-50 Employees
2004
Key takeaway
CDS Global is a technology-driven outsourcing provider that specializes in customer relationship management solutions. They focus on maximizing customer interactions and engagement through data-powered strategies, ultimately helping clients enhance their customer service and grow revenue.
Reference
Product
Customer Services | CDS Global
CDS Global offers industry-leading, data-powered solutions to help maximize your customer interactions, ensure customer engagement and grow revenue.
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For those interested in the customer service industry in Australia, several key considerations are vital for effective research. First, understanding the regulatory environment is crucial, as Australia has specific consumer protection laws that companies must adhere to, including the Australian Consumer Law. This legislation emphasizes fair trading and ensures customer rights are protected. Additionally, the competitive landscape is robust, with numerous local and international players vying for market share, requiring businesses to differentiate themselves through exceptional service and innovative solutions. Challenges such as staff retention and training are prevalent, as high turnover rates can impact service quality and customer satisfaction. Opportunities exist in leveraging technology, such as AI and chatbots, to enhance customer interactions and streamline operations. Furthermore, environmental concerns are becoming increasingly important, with consumers favoring companies that demonstrate sustainability practices. The global market relevance of Australia's customer service sector is also noteworthy, as businesses are expanding their reach through digital platforms, making it essential for them to maintain high service standards to compete globally. Understanding these factors will provide a solid foundation for anyone exploring the customer service industry in Australia.
Some interesting numbers and facts about your company results for Customer Service
| Country with most fitting companies | Australia |
| Amount of fitting manufacturers | 173 |
| Amount of suitable service providers | 286 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1979 |
| Youngest suiting company | 2017 |
Some interesting questions that has been asked about the results you have just received for Customer Service
What are related technologies to Customer Service?
Based on our calculations related technologies to Customer Service are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Customer Service?
The most represented industries which are working in Customer Service are IT, Software and Services, Telecommunications, Other, Finance and Insurance, Marketing Services
How does ensun find these Customer Service Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.