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Cytracom
Allen, United States
B
11-50 Employees
2008
Key takeaway
Cytracom offers an easy-to-deploy and manage solution that minimizes support overhead, making it a favorable choice for call centers. Their product and support have received positive feedback, especially compared to other more complicated providers.
Highlighted product
Product
Call Center
CareCall Retail & Distribution Services
Midrand, South Africa
C
11-50 Employees
2015
Key takeaway
CareCall provides comprehensive inbound and outbound call center solutions, including telesales, client care, event management, and more. With 25 years of experience and the latest technology, they are well-equipped to enhance your business's call center operations.
Highlighted product
Service
Outsourced Call Centre Seats - CareCall
Groupe Acticall SAS
Paris, France
A
1-10 Employees
-
Key takeaway
Outsourcing customer service has become essential in the post-pandemic era, particularly through contact centers, to manage the growing demands on customer service departments.
Highlighted product
Core business
Contact centers
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Enghouse Tweakker
Aarhus, Denmark
A
11-50 Employees
2009
Key takeaway
Enghouse Networks offers Tweakker, a SaaS solution that enhances customer care and user experience, making it particularly beneficial for call centers. With features like efficient APN configuration and access to comprehensive device guides, it supports service providers and resellers in improving their customer support operations.
Highlighted product
Product
callcenter - Tweakker
People Contact Center
Doral, United States
B
11-50 Employees
2015
Key takeaway
The company specializes in providing call center services and business process outsourcing for both national and international clients, emphasizing strategic solutions that enhance business management. Their offerings include a live answering service staffed by highly-trained operators, allowing clients to focus on core tasks while ensuring professional customer care and effective sales closure.
Highlighted product
Core business
PCC
IPTECH
San Salvador, El Salvador
D
51-100 Employees
2012
Key takeaway
The company is a leading client call service provider, offering tailored inbound and outbound call center solutions designed to enhance profitability and market share. They aim to deliver high-quality answering services and are committed to being the preferred contact center and BPO provider.
Highlighted product
Service
Inbound Call Center – IPTECH S.A de C.V
Call Center Systems
Winchester, United States
B
251-500 Employees
2015
Key takeaway
Call Center Systems is a multi-lingual call center that provides a range of services across various platforms and industries, emphasizing its experience and capability to meet diverse customer needs.
Highlighted product
Core business
Call Center Systems - Call Center, Call Center, Answering Service
The resources of a large company with the care and service of a small business
CallCenterHosting
Bear Cross, United Kingdom
A
11-50 Employees
2011
Key takeaway
CallCenterHosting specializes in innovative cloud-based contact center solutions, addressing the growing need for effective customer support in today's fast-paced environment. Their offerings include predictive dialers and auto dialers, making them a key player in providing comprehensive call center setups.
Highlighted product
Core business
Cloud Call Center Services & Solutions | CallCenterHosting
Top cloud call center solutions from CallCenterHosting. Get predictive dialer, auto dialer & cloud PBX for complete call center setup. Free trial available.
Callcenter Boerse GmbH
Wachtberg, Germany
A
1-10 Employees
-
Key takeaway
Call-Center.de offers extensive experience in the industry and provides a free, neutral service to help you find the right call center, with a network of hundreds of options across Germany.
Highlighted product
Core business
Call-Center.de: Kostenfreier Suchservice für Firmen, Behörden und Agenturen
Callpoint AG
Basel, Switzerland
A
501-1000 Employees
2007
Key takeaway
Callpoint offers Swiss call center services in customer service, on-call duty, helpdesk, and telemarketing, primarily for larger companies. With around 600 skilled employees, they ensure high service and sales quality, which has earned them recognition for their employee-centered management and strong client relationships.
Highlighted product
Core business
Callpoint – Schweizer Call Center Services
Schweizer Call Center Services in den Bereichen Customer Service, Pikettdienst, Helpdesk und Telemarketing. Höchste Service- und Verkaufsqualität.
Technologies which have been searched by others and may be interesting for you:
A call center is a centralized office or facility that manages a large volume of telephone calls, typically for customer support or service purposes. These providers often utilize advanced technology to handle inbound and outbound calls efficiently, ensuring quick resolution of customer inquiries. In addition to voice communication, modern call centers may also integrate various communication channels like email, chat, and social media, creating a multi-channel support system. This enhances customer experience and allows businesses to maintain a consistent relationship with their clients.
A call center plays a crucial role in enhancing customer service through effective communication and support. By providing a dedicated team to handle customer inquiries, issues, and feedback, call centers ensure that customers receive timely and accurate assistance. This personalized interaction fosters a sense of trust and loyalty, as customers feel valued and heard. Moreover, call centers utilize advanced technology to track interactions and analyze customer data. This enables them to identify common pain points and improve service efficiency. With trained agents who are equipped to resolve issues quickly, call centers not only enhance the overall customer experience but also contribute to increased satisfaction and retention rates.
Modern call centers utilize a variety of technologies to enhance communication and streamline operations. **Automatic Call Distribution (ACD)** systems are crucial as they manage incoming calls and route them to the appropriate agents based on predetermined criteria. Another key technology is **Interactive Voice Response (IVR)**, which allows callers to interact with a computerized system via voice or keypad inputs. This technology helps in handling routine inquiries without the need for a live agent. Additionally, **Customer Relationship Management (CRM)** software is widely used to track customer interactions and provide agents with detailed information, improving service quality. **Predictive Dialers** and **Cloud-based Solutions** have also become prevalent, enabling scalability, remote work capabilities, and integration with other communication channels.
1. Implementing Advanced Technology
Utilizing advanced technologies such as AI and machine learning can significantly enhance call center operations. These tools can automate routine tasks, analyze customer interactions, and provide valuable insights for improving service quality.
2. Training and Development
Investing in ongoing training and development for staff ensures that agents are well-equipped with the latest skills and knowledge. This leads to improved customer interactions and higher satisfaction rates, ultimately optimizing overall efficiency.
When evaluating the costs associated with a call center, several factors play a significant role. Operational expenses include staffing, technology, and infrastructure costs. Salaries and benefits for agents constitute a major portion of the budget. Additionally, investing in call center software and hardware can incur substantial upfront and ongoing costs. Service level agreements may also influence pricing. Different providers offer various tiers of service, which can affect the overall cost. Understanding the specific needs of your business, such as the volume of calls and required features, is essential for effectively budgeting for call center services.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 4577 |
| Amount of suitable service providers | 6269 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 2007 |
| Youngest suiting company | 2015 |
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Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are IT, Software and Services, Telecommunications, Other, Business Services, Marketing Services
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
