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Oncall Call center Services
Dubai, United Arab Emirates
C
251-500 Employees
-
Key takeaway
Oncall Call Center provides a range of tailored services for businesses of all sizes, including customer experience management and communication support, at a cost significantly lower than traditional call center solutions. Their offerings include inbound and outbound communication, ensuring that businesses can effectively engage with customers even when they are unavailable.
Reference
Core business
About Us - Oncall Call Center
Cupola Teleservices (Cupola)
Dubai, United Arab Emirates
C
1001-5000 Employees
1999
Key takeaway
Cupola is the UAE's leading outsourced contact center services provider, offering comprehensive solutions that include technology, consulting, training, and staffing. They emphasize transforming customer experience through high-quality interactions and the implementation of international quality standards.
Reference
Core business
Leading Outsourced Contact Center Services Provider in UAE | Cupola Teleservices
We provide contact center outsourcing services across all communication channels from the UAE. We also offer contact center technology, consulting, training and staffing.
Osquare Communications Hub
Fujairah City, United Arab Emirates
C
11-50 Employees
-
Key takeaway
O-Square Communications Hub provides comprehensive inbound and outbound call center services, along with 24/7 live chat support, tailored to enhance customer relationships for small and medium businesses across various sectors. Their expertise in customer service management and specialized outsourcing solutions aims to boost operational excellence and satisfaction.
Reference
Core business
Best Business Call Center Services in UAE | O-Square
Inbound and outbound business call center services are offered by O-Square Communications Hub in United Arab Emirates.
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Eminence UAE (Dubai)
Business Bay, United Arab Emirates
C
51-100 Employees
-
Key takeaway
EMINENCE GROUP is a prominent outsourcing company in Dubai that specializes in Call Center Services, offering 24/7 support to enhance customer management and business operations. Their extensive experience since 2001 and deep understanding of the local market enable them to provide tailored solutions that ensure transparency and commitment to client needs.
Reference
Service
Call Center Services - Eminence UAE
Call Center Outsourcing Services Company in Dubai | Call Center Third-party Services Value Added Sales Solution | Top Voice and Call Center Services in the United Arab Emirates
Callix
Dubai, United Arab Emirates
C
51-100 Employees
2011
Key takeaway
Callix offers exceptional inbound and outbound call center services, making it an ideal solution for organizations and enterprises that require 24/7 customer support.
Reference
Core business
Callix - 24x7 Call Centre Outsourcing Services Company, Dubai | UAE
Voxtron Middle East
Dubai, United Arab Emirates
C
51-100 Employees
1994
Key takeaway
Voxtron provides a comprehensive Customer Experience Management Platform, including an integrated CRM solution specifically designed for call centers. Their offerings enhance customer service and increase first call resolution by equipping agents with the necessary information and tools to better understand and respond to customer needs.
Reference
Product
Integrated CRM with Call Center Software | Voxtron
Our solutions help call center agents access the right information and knowledge about a customer’s history to improve the overall customer experience.
PCCI GROUP
Dubai, United Arab Emirates
C
1001-5000 Employees
2001
Key takeaway
PCCI has extensive experience in managing inbound, outbound, and digital contacts for various clients in Africa, including Canal + Afrique and MTN. They offer a comprehensive call center platform equipped with integrated technology and a team of multilingual agents, ensuring high-quality omnichannel customer support.
Reference
Product
Contacts entrants - PCCI
PCCI a capitalisé une expertise sur la gestion des contacts entrants avec un savoir-faire qui repose sur : La gestion omnicanale : voix, digital, IVR, selfcare Des agents spécialisés multilingues et poly compétents Une organisation et des process qualité aux standards COPC Des outils technologiques intégrés (CRM, IVR, gestion de ticket d’incident, CTI, ACD)
IBT
Dubai, United Arab Emirates
C
251-500 Employees
2009
Key takeaway
IBT is a leading BPO company in the Middle East that specializes in transforming contact center operations through AI and ML, offering 24/7 support and a comprehensive range of services. They emphasize the importance of outsourcing customer support as a strategic approach for business growth, making them a valuable partner for organizations looking to enhance their customer experience.
Reference
Core business
IT Company in Dubai | Call Center Outsourcing Company in UAE | IBT
Outsource your non-core processes like Technology, Remote IT Support, Call Center, Customer Care & more, to No. 1 BPO Company in Middle East. Get 24x7 Support.
Ziwo Cloud Contact Center
Dubai, United Arab Emirates
C
11-50 Employees
2010
Key takeaway
ZIWO is a prominent Cloud Contact Center Solution in the Middle East, offering a comprehensive API-based platform that integrates with over 15 CRM systems. Their services include advanced call center software that ensures crystal-clear voice quality and 24/7 support, making it easy for businesses to enhance their customer interactions.
Reference
Core business
Cloud Contact Center Software | Cloud Contact Center | ZIWO Solutions
ZIWO will transform your customer interactions with CRM plugins, virtual phone numbers, call tracking, call masking, CDR, IVR, and much more!
CoProvider
Dubai, United Arab Emirates
C
1-10 Employees
2018
Key takeaway
CoProvider is an innovative online B2B marketplace that streamlines the procurement process for professional services, enabling organizations to easily compare and contact multiple service providers. This platform has significantly reduced business development time and costs, making it a transformative tool for procurement professionals.
Reference
Core business
CoProvider | one marketplace. many services.
CoProvider is an online B2B marketplace and RFQ platform for professional services.
Technologies which have been searched by others and may be interesting for you:
When exploring the Call Center industry in the United Arab Emirates, several key considerations emerge. First, understanding local regulations is crucial, as they govern labor laws, data privacy, and consumer protection. The UAE has specific guidelines to ensure that call centers operate within legal frameworks, which includes compliance with the Telecommunications Regulatory Authority. Additionally, the competitive landscape is significant, with both local and international players vying for market share in a rapidly evolving sector. The demand for multilingual support reflects the diverse population, making language proficiency a valuable asset for employees. Challenges such as high employee turnover rates and the need for continuous training to keep up with technological advancements, including AI and automation, are important factors as well. Opportunities abound, particularly with the growth of e-commerce and digital services, which drive the need for effective customer support. Environmental concerns are increasingly relevant, as companies strive to implement sustainable practices in their operations. Understanding these dynamics will provide a clearer picture of the industry's potential and help identify reputable companies to engage with in the UAE's vibrant call center market.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | United Arab Emirates |
| Amount of fitting manufacturers | 100 |
| Amount of suitable service providers | 114 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1994 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are IT, Software and Services, Other, Telecommunications, Business Services, Consulting
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.