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Founding year
3P Processing Inc
Wichita, United States
B
51-100 Employees
1974
Key takeaway
The company emphasizes its commitment to effective customer service, highlighting a trusted quality management system that ensures high-quality products and industry innovation.
Reference
Core business
Customer Service
OPEN Web Services LLC
Orlando, United States
B
11-50 Employees
2015
Key takeaway
The company has over 10 years of experience in customer support case management, offering services that enhance performance and reduce costs. Their 24/7 access to support ensures they can provide high-quality customer service across various sectors.
Reference
Product
Customer Support Services
Canon Information Technology Services
Chesapeake, United States
B
11-50 Employees
1998
Key takeaway
Canon ITS specializes in BPO solutions focused on customer service and experience management. They offer highly trained staff for live phone support, chat management, and social media moderation, allowing businesses to enhance their customer interactions effectively.
Reference
Service
Customer Service Solutions
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ServExceed
Los Angeles, United States
B
1-10 Employees
2015
Key takeaway
ServExceed has significantly enhanced its service operations by implementing a strategic plan focused on customer experience, marketing, and operations.
Reference
Service
customer-service - Servexceed
MPL Contact
Nottingham, United Kingdom
A
51-100 Employees
1994
Key takeaway
The company specializes in complex customer service provision through its network of UK contact centers, offering 24/7 support that enhances the customer experience by using local agents who understand the area. Their commitment to professional and reliable service ensures that clients receive high-quality outsourced customer support.
Reference
Service
Outsourced Customer Service
Bncautoparts
Penicuik, United Kingdom
A
1-10 Employees
-
Key takeaway
The company's service counter team boasts over 50 years of experience in customer service for both the motor trade and the public. They ensure prompt delivery, with a commitment to same day or next day service for trade customers.
Reference
Service
SERVICES
Perform CS
London, United Kingdom
A
11-50 Employees
-
Key takeaway
Perform CS is a customer service platform that specializes in providing fast, efficient, and tailored solutions to enhance customer relations. They emphasize the importance of customer interaction and support, helping businesses create a trustworthy brand that fosters customer satisfaction.
Reference
Core business
Perform CS
Perform the elite customer service platform!
Elevation Connect
Denver, United States
B
251-500 Employees
2013
Key takeaway
Elevation Connect offers excellent customer service through a highly trained team dedicated to supporting clients and their customers. They provide comprehensive solutions, including digital customer service and back-office assistance, leveraging state-of-the-art technology to enhance support and efficiency for businesses.
Reference
Product
Call Center Solutions | Elevation Connect | Call Center
Whether you partner with us through our digital customer service, back-office assistance, analytics, or consulting services, experience the difference in support and savings with the high-quality team Elevation Connect provides. Now you can focus on your core competencies and grow your business with peace of mind.
CDM Direct
Melbourne, Australia
A
251-500 Employees
1991
Key takeaway
CDM Direct specializes in providing tailored customer service solutions through highly qualified staff and experienced professionals. Their focus on building strong relationships and delivering personalized service helps organizations enhance customer care and achieve their business goals.
Reference
Service
Customer Service Outsourcing - Customer Service Call Centre | CDM
BBC Global
Fanwood, United States
B
11-50 Employees
2017
Key takeaway
The company offers 24/7 multi-channel customer support, ensuring round-the-clock assistance for your customers. Their expert staffing and back-office outsourcing services enhance operational efficiency, allowing businesses to focus on their core activities.
Reference
Service
Customer Support Outsourcing Services | BBC Global Services
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A selection of suitable products and services provided by verified companies according to your search.
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Customer service refers to the assistance and support provided to customers before, during, and after purchasing products or services. It encompasses a range of activities aimed at ensuring customer satisfaction, addressing inquiries, resolving issues, and enhancing the overall experience. Effective customer service fosters positive relationships, encourages repeat business, and strengthens brand loyalty. A strong customer service team is equipped to handle various communication channels, including phone, email, live chat, and social media. By actively listening to customer needs and providing timely solutions, providers can create a more engaging and satisfactory interaction, ultimately driving business success.
Effective customer service plays a crucial role in enhancing customer satisfaction. When customers receive prompt and helpful support, they feel valued and understood, which fosters loyalty and a positive relationship with the brand. Additionally, resolving issues quickly and efficiently can turn potentially negative experiences into positive ones, reinforcing the customer's choice to engage with the company. Moreover, a knowledgeable and friendly customer service team can provide personalized experiences, making customers feel appreciated. This attention to detail not only addresses immediate concerns but also builds trust over time. Ultimately, the quality of customer service directly influences a customer's perception of a brand, impacting their overall satisfaction and likelihood of repeat business.
1. Active Listening
Effective customer service begins with active listening, which involves fully concentrating on what the customer is saying. This practice ensures that representatives understand the customer's needs and concerns, leading to more accurate and satisfying responses.
2. Empathy and Understanding
Demonstrating empathy allows customer service representatives to connect with customers on a personal level. Acknowledging feelings and showing genuine concern can greatly enhance the customer's experience and foster loyalty.
3. Clear Communication
Using clear and concise language is essential in customer interactions. Avoiding jargon and explaining solutions in straightforward terms helps customers understand the information provided, reducing confusion and frustration.
4. Timeliness
Responding to inquiries and resolving issues promptly is crucial for maintaining customer satisfaction. Customers appreciate quick responses, which can lead to a more positive perception of the service provided.
5. Continuous Improvement
Gathering feedback and regularly assessing customer service practices can identify areas for improvement. Training staff on new technologies and techniques ensures that the service remains effective and meets evolving customer expectations.
Technology plays a crucial role in enhancing the efficiency of customer service providers. With the integration of advanced tools such as chatbots, companies can offer immediate responses to customer inquiries, reducing wait times and freeing up human agents for more complex issues. Automation of routine tasks allows service representatives to focus on providing personalized support, improving overall customer satisfaction. Furthermore, using customer relationship management (CRM) systems enables businesses to track interactions and gather valuable data on customer preferences. This information can be leveraged to tailor services and anticipate customer needs, ultimately leading to a more streamlined and effective customer service experience. Enhanced communication channels, such as social media and messaging apps, also facilitate quicker responses and engagement, further driving efficiency in customer service operations.
1. Communication Skills
Effective communication is vital for customer service teams. Representatives must convey information clearly and listen actively to understand customer needs and concerns.
2. Problem-Solving Abilities
A strong customer service team should possess excellent problem-solving skills. They need to quickly identify issues, assess situations, and come up with appropriate solutions to enhance customer satisfaction.
3. Empathy
Empathy allows customer service professionals to connect with customers on a personal level. Understanding and acknowledging customer emotions can lead to more positive interactions and resolutions.
4. Patience
Dealing with customer inquiries and complaints requires patience. A successful customer service team must remain calm and composed, especially when handling frustrated or upset customers.
5. Product Knowledge
Team members should have an in-depth understanding of the products or services offered. This knowledge enables them to provide accurate information and effectively resolve customer issues.
Some interesting numbers and facts about your company results for Customer Service
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 5757 |
| Amount of suitable service providers | 9892 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1974 |
| Youngest suiting company | 2017 |
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Some interesting questions that has been asked about the results you have just received for Customer Service
What are related technologies to Customer Service?
Based on our calculations related technologies to Customer Service are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Customer Service?
The most represented industries which are working in Customer Service are IT, Software and Services, Other, Telecommunications, Consulting, Business Services
How does ensun find these Customer Service Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.