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VoiceTeam
Santiago, Brazil
C
501-1000 Employees
2008
Key takeaway
The company specializes in managing customer service interactions for sectors like telecommunications, financial services, and utilities. They position themselves as a strategic partner, offering "Contact Center" and "BPO" services with a strong emphasis on employee well-being and a supportive team culture.
Reference
Core business
About Us - VoiceTeam
About Us We are a service provider company that manages the customer service interaction of telecommunication, financial services, and utilities. Chosen by Mercado Magazine as one of the best companies to work for in the northern region of the country. Our focus is providing our employees benefits, growth opportunities, competitive salaries and generating wellness.https://www.youtube.com/watch?v=64aUeJfdv9Ahttps://www.youtube.com/watch?v=64aUeJfdv9A Our
Creative Skyline Ltda.
Fortaleza, Brazil
C
1-10 Employees
2014
Key takeaway
The company recognizes the challenges of managing customer support operations and offers professional services to handle these essential tasks. Their expertise in web design, development, and SEO further emphasizes their commitment to helping businesses attract and retain customers effectively.
Reference
Product
SERVASIDE - Creative Skyline
SERVASIDE is an innovative web hosting provider that offers a wide range of services to its clients. With a focus on providing secure and reliable hosting
RM Contact Center
Ribeirão Preto, Brazil
C
1-10 Employees
-
Key takeaway
RM Contact emphasizes its commitment to delivering the best customer experience through its specialized services in call center, telemarketing, and customer relationship management. They believe that strong customer relationships are essential for business growth, highlighting their expertise and recognition in the industry.
Reference
Core business
RM Contact Center – Call Center- Televendas – Cobrança e SAC – RM CONTACT – soluções em atendimento e contact center.
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Premier Offshore Solutions
Santiago, Brazil
C
51-100 Employees
2012
Key takeaway
Premier Offshore Solutions offers professional and courteous support for both existing and potential customers, highlighting their commitment to high-quality customer service. Their expertise in providing targeted leads also ensures that clients can achieve high conversion rates.
Reference
Core business
Premier Offshore Solutions – A call center for all of your needs.
OpenService - Única Inteligente e Eficiente
São Paulo, Brazil
C
51-100 Employees
1991
Key takeaway
OpenService is a technology solutions company with over 30 years of successful experience, emphasizing its unique, intelligent, and efficient approach, making it a valuable partner in technology.
Reference
Core business
Open Service |
Filial Digital
Lajeado, Brazil
C
- Employees
-
Key takeaway
The company offers a comprehensive online platform for food service delivery automation, retail point-of-sale, and B2B/B2C eCommerce. Their customer service includes a robust help center with numerous step-by-step articles and direct human support available through the platform and WhatsApp, ensuring assistance every day of the year.
Reference
Service
Services - FilialDigital
gosolutions.me
São Luís, Brazil
C
1-10 Employees
-
Key takeaway
The company offers comprehensive hands-on assistance from international trade experts, ensuring customers have the necessary support for legal trading, including logistics, customs clearances, and procurement services.
Reference
Service
Services | Go Solution
Sorocall Customer Experience
Sorocaba, Brazil
C
11-50 Employees
2019
Key takeaway
Sorocall emphasizes the importance of customer experience in building loyalty and positively influencing customer perceptions. They implement telemarketing projects with qualified agents who align with the company's culture and possess negotiation skills, enhancing the overall customer relationship.
Reference
Core business
Sorocall Customer Experience | Home
A cada dia falamos mais sobre a experiência do consumidor quando pensamos em valor gerado aos nossos produtos. As taxas de fidelidade e índices positivos e negativos são impactados diretamente pelo customer experience.
Alert Brasil
Campinas, Brazil
C
1001-5000 Employees
1999
Key takeaway
The company's back office services are dedicated to continuous process improvements and provide comprehensive support to address customer inquiries related to their products and services.
Reference
Core business
Serviços de Contact Center e BPO - Alert Brasil
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JTI NETWORK
Jundiaí, Brazil
C
251-500 Employees
-
Key takeaway
Sompo International offers comprehensive customer service solutions, including daily support with specific service level agreements (SLA) to ensure timely assistance. Their commitment to simplifying IT project delivery and providing a single point of contact for various needs enhances the overall customer experience.
Reference
Product
Sompo International | JTI Network
Provision of daily support with SLA 8x5XNBD and 24x7x365 for some locations in the USA with the provision of jobs […]
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When exploring the customer service industry in Brazil, several key considerations come into play. Understanding local regulations is crucial, as there are specific consumer protection laws that companies must adhere to, ensuring transparency and fairness in customer interactions. The Brazilian market presents unique challenges, including high competition and the need for companies to differentiate themselves through exceptional service quality. Opportunities exist due to the growing digitalization of services; businesses that leverage technology to enhance customer experience can gain a significant advantage. Environmental concerns are also increasingly relevant, as consumers are becoming more conscious of sustainability practices. Companies that implement eco-friendly policies may appeal to this demographic. The competitive landscape features both local and multinational players, making it essential for businesses to stay informed about industry trends and consumer preferences. Finally, Brazil’s customer service sector holds relevance in the global market, with businesses increasingly adopting international best practices to improve service delivery. This holistic understanding of the regulatory framework, challenges, opportunities, and environmental factors is vital for anyone looking to engage with the customer service industry in Brazil effectively.
Some interesting numbers and facts about your company results for Customer Service
Country with most fitting companies | Brazil |
Amount of fitting manufacturers | 7 |
Amount of suitable service providers | 10 |
Average amount of employees | 51-100 |
Oldest suiting company | 1991 |
Youngest suiting company | 2019 |
Some interesting questions that has been asked about the results you have just received for Customer Service
What are related technologies to Customer Service?
Based on our calculations related technologies to Customer Service are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Customer Service?
The most represented industries which are working in Customer Service are IT, Software and Services, Business Services, Consumer Goods and Services, Other, Administration
How does ensun find these Customer Service Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.