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Contact Center sp. z o.o.
Warsaw, Poland
B
1001-5000 Employees
1999
Key takeaway
The company emphasizes the importance of customer service for business success, offering a comprehensive range of support including handling complaints, answering inquiries, and managing contracts. They provide specialized training for their consultants to enhance both technical knowledge and communication skills, ensuring high-quality service, especially for clients entering international markets.
Reference
Service
Sales | ContactCenter
Unified Factory
Warsaw, Poland
B
51-100 Employees
2009
Key takeaway
The company specializes in using artificial intelligence to enhance customer service and sales, offering automation solutions that operate in over 21 countries and multiple languages. Their experience and comprehensive support across various platforms ensure that they meet clients wherever they engage.
Reference
Core business
Unified Factory – Customer Service Automation & Support Software
Cloud Services ☁️
Sopot, Poland
B
51-100 Employees
2009
Key takeaway
The company, Cloud Services, emphasizes its commitment to providing professional IT support and maintenance, which has been instrumental in the smooth implementation of solutions for clients like Saltus TUW and IKANO Bank. Their expertise in creating dedicated solutions for electronic channels highlights their capability to enhance online sales and customer service.
Reference
Product
CMS optimized for selling | Cloud Services
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Spyrosoft
Wrocław, Poland
B
501-1000 Employees
2016
Key takeaway
The company, Spyrosoft, emphasizes its commitment to enhancing customer experience through premium support services that improve end-user satisfaction and help meet key performance indicators. They offer a comprehensive approach, ensuring quick responses to customer needs and the ability to handle software maintenance effectively.
Reference
Service
Customer Experience - Spyrosoft
Improve end-user satisfaction and meet your KPI’s more efficiently with our premium customer experience services. Check our offer.
Inter-Prompt Global (IP Global)
Wrocław, Poland
B
251-500 Employees
2016
Key takeaway
The company emphasizes its commitment to providing unwavering and scalable IT support, covering a wide range of services including managed IT, asset management, and specialized installations. With a strong international presence and a focus on reliability and safety, they ensure comprehensive IT solutions that extend beyond typical managed service provider offerings.
Reference
Core business
IP Global 24/7-Services Beyond Expectations
Pro VC Services LTD
Poland
B
1-10 Employees
2019
Key takeaway
Pro VC Services offers comprehensive support for customer teams, specializing in audio-visual and collaboration technologies. They provide both implementation and maintenance services, ensuring reliable solutions for various environments, including Microsoft Teams.
Reference
Service
Services - ProVC Services
Consultation Service More Deployment Services More Maintenance Service More
Oh My Support
Wrocław, Poland
B
11-50 Employees
-
Key takeaway
The company offers professional CRM systems like Zendesk and Pipedrive, providing ongoing support post-implementation to enhance customer service and sales automation. Their specialists ensure effective tool integration and data migration, resulting in increased sales and reduced service times for clients.
Reference
Core business
Oh My Support | Create better experience!
We’re providing tailored, scalable solutions for distributed Customer Service and Sales Teams! Boost your services with Zendesk and Pipedrive!
Arrow Services sp z o.o.
Wrocław, Poland
B
11-50 Employees
-
Key takeaway
Arrow Services is dedicated to supporting its customers by providing consulting, recruitment, and professional services. As a partner of major companies like SAP and Microsoft, they leverage their expertise to address client needs effectively.
Reference
Core business
Arrow Services - Professional, Consulting, Business Development
Let us help you achieve your goals and fulfill your needs!
Nearshore Services Poland
Warsaw, Poland
B
11-50 Employees
2011
Key takeaway
The company's services emphasize the design and implementation of SAP solutions that enhance customer experience across sales, service, marketing, and e-commerce, particularly through their expertise in SAP S/4HANA integration. Their unique methodologies and nearshore services aim to increase efficiency and revenue, making them a valuable partner for businesses looking to optimize their customer service processes.
Reference
Core business
NSP SAP Consulting | SAP Cloud SAP BI SAP CRM hybris Big Data
immerced
Warsaw, Poland
B
1-10 Employees
2018
Key takeaway
The company emphasizes its commitment to delivering the best service and offers tailored solutions to meet unique customer needs. They encourage potential clients to reach out with questions, highlighting their focus on customer support.
Reference
Service
Business Analysis – Immerced
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When exploring the Customer Service industry in Poland, it is essential to consider several key factors. The regulatory landscape is influenced by both EU directives and local laws, impacting areas such as consumer rights, data protection (GDPR), and employment standards. Understanding these regulations is crucial for compliance and successful operations. The competitive landscape is characterized by a mix of local firms and international players, leading to a diverse range of service models, from traditional call centers to advanced digital support systems. Moreover, the growing importance of multilingual support in Poland, particularly in urban centers, presents both opportunities and challenges, as companies seek to cater to diverse customer bases. The rise of remote work and digital transformation has accelerated the adoption of customer service technologies, making it vital for companies to invest in training and infrastructure to keep pace with trends. Environmental concerns are also gaining traction, with a push towards sustainable practices in service delivery. Finally, Poland's strategic location within Europe enhances its global market relevance, allowing customer service companies to tap into broader European markets while benefiting from a skilled workforce. Understanding these dynamics will equip anyone interested in the Customer Service industry in Poland with a comprehensive view of potential challenges and opportunities.
Some interesting numbers and facts about your company results for Customer Service
Country with most fitting companies | Poland |
Amount of fitting manufacturers | 15 |
Amount of suitable service providers | 21 |
Average amount of employees | 51-100 |
Oldest suiting company | 1999 |
Youngest suiting company | 2019 |
Some interesting questions that has been asked about the results you have just received for Customer Service
What are related technologies to Customer Service?
Based on our calculations related technologies to Customer Service are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Customer Service?
The most represented industries which are working in Customer Service are IT, Software and Services, Business Services, Logistics, Supply Chain and Transportation, Marketing Services, Other
How does ensun find these Customer Service Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.