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BTechD
Mexico
D
51-100 Employees
2017
Key takeaway
The company emphasizes its commitment to customer service by adapting its solutions to meet client needs and maximizing technology to enhance organizational efficiency.
Reference
Service
IT Services
CyberCity Call Center
Tijuana, Mexico
D
1001-5000 Employees
2022
Key takeaway
The company is a specialized nearshore call center that emphasizes excellent customer service through customized solutions, expert appointment setting, and a commitment to quality. Their process-oriented approach and dedication to data protection ensure a reliable and efficient experience for clients, making them a strategic partner in enhancing customer interactions.
Reference
Core business
Nearshore debt collection call center in Mexico
Leading in the Industry with the ability to provide our clients strategic call center solutions built upon quality service, responsiveness, and expertise.
1Click Contact Center
Tijuana, Mexico
D
51-100 Employees
2009
Key takeaway
1Click Contact Center has over 10 years of experience in providing outsourcing services, making it a reliable option for customer service needs. Their bilingual and bi-cultural agents ensure effective communication in both English and Spanish, enhancing the overall customer experience.
Reference
Service
Services | 1Click Contact Center | Tijuana
A pioneer in outsourcing services for small business owners to Fortune 500 companies for over 10-years. Our outsourcing services are offered in both English and Spanish. Our INCREDIBLE agents are fully bilingual, bi-cultural, and well-educated with knowledge in a wide array of call center functions
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Connempathy
Tijuana, Mexico
D
251-500 Employees
2010
Key takeaway
Connempathy focuses on creating positive customer interactions by offering technical support and guidance, effectively resolving issues or escalating them as needed. Their services aim to enhance customer experience through various channels like voice, live chat, email, and social media, making them a valuable partner for businesses looking to improve customer service.
Reference
Core business
Home | Contact Center Solutions & BPO | Connempathy
Are you looking to take your customer experience to the next level and stand out from the competition? Look no further than Connempathy – the ultimate customer experience solution provider! Get a quote Voice, LiveChat, email & Social Media By utilizing these channels effectively, we can provide timely and personalized support to enhance the overall
Call2call
Mérida, Mexico
D
11-50 Employees
2020
Key takeaway
Call2Call emphasizes the importance of exceptional customer service, which they believe starts with happy and committed agents. Their culture of empathy and open communication ensures that satisfied agents lead to satisfied customers, ultimately enhancing the overall client experience.
Reference
Service
Sales assistance - Call2Call | Staffing for Answering Service and Contact Centers
SALES SERVICES Score big with sales: Drive revenue with remote Sales Assistance Accelerate growth and win new business with a dedicated sales team on your side, Call2Call’s Sales Assistance service has the strategy to bring home the win. Request info Struggling to expand your client base? Finding leads and converting them to customers takes time, … Sales assistance Leer más »
Prestige Call Center
Todos Santos, Mexico
D
11-50 Employees
2016
Key takeaway
The company has provided an excellent staff, which indicates a strong support system that can enhance customer service.
Reference
Core business
ABOUT
Akor 8
Tijuana, Mexico
D
51-100 Employees
2020
Key takeaway
The company emphasizes the importance of customer experience and empathy in its customer service approach. They offer comprehensive customer support solutions, including inbound and outbound services, to enhance efficiency and allow businesses to focus on their core activities.
Reference
Service
Our Services | AKOR8®
Our Expertise Back-OfficeSupport Data Entry Payroll and Scheduling Research and Data Collection Service Activations Service 800 (Inbound) Reservations Custo ...
BPO Solutions Group
Tijuana, Mexico
D
251-500 Employees
2016
Key takeaway
BPO Solutions Group offers a comprehensive range of services, including customer support and medical helpdesk, which highlights their commitment to effective customer service. Their expertise in operational roles and sales teams further enhances their ability to meet diverse client needs.
Reference
Core business
BPO Solutions Group
Supplier Support
Mexico
D
- Employees
-
Key takeaway
Supplier Support is a Mexican company dedicated to customer satisfaction, offering services such as Sort and Rework, Technical Representation, and Sales Support. Their commitment to solving quality concerns and meeting supply needs highlights their focus on effective customer service.
Reference
Core business
Supplier Support Industries, LLC
Sort and rework services, technical representation and sales support to companies operating or shipping material to México
Specialized Logistics Services
Puebla City, Mexico
D
11-50 Employees
1999
Key takeaway
The company emphasizes its commitment to customer service by delivering customized logistics and supply chain solutions that optimize service levels and reduce distribution costs. Their focus on collaboration and innovation aims to enhance the quality and efficiency of the entire supply chain process.
Reference
Service
Services – SLServices
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When exploring the Customer Service industry in Mexico, several key considerations are vital. The regulatory environment is crucial, as compliance with local labor laws and consumer protection regulations impacts operations. Understanding the cultural nuances is also important, as customer expectations may differ significantly from other regions, necessitating tailored service approaches. Challenges include high employee turnover rates and the need for ongoing training to maintain service quality. Opportunities abound, particularly with the increasing trend of businesses outsourcing customer service to Mexico due to its competitive labor costs and bilingual workforce. The competitive landscape features both local firms and international players, creating a dynamic market. Environmental concerns are becoming more relevant, with companies increasingly focusing on sustainability practices, which can enhance brand reputation. Additionally, the global market relevance of Mexican customer service is growing, driven by advancements in technology and the rise of e-commerce, making it essential for firms to invest in digital solutions to improve customer interactions. Overall, thorough research into these aspects will provide valuable insights for anyone interested in the Customer Service sector in Mexico.
Some interesting numbers and facts about your company results for Customer Service
| Country with most fitting companies | Mexico |
| Amount of fitting manufacturers | 5 |
| Amount of suitable service providers | 19 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1999 |
| Youngest suiting company | 2022 |
Some interesting questions that has been asked about the results you have just received for Customer Service
What are related technologies to Customer Service?
Based on our calculations related technologies to Customer Service are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Customer Service?
The most represented industries which are working in Customer Service are Business Services, Telecommunications, Consulting, IT, Software and Services, Logistics, Supply Chain and Transportation
How does ensun find these Customer Service Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.