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MPL Contact
Nottingham, United Kingdom
A
51-100 Employees
1994
Key takeaway
The company specializes in complex customer service provision through its network of UK contact centers, offering 24/7 support that enhances the customer experience by using local agents who understand the area. Their commitment to professional and reliable service ensures that clients receive high-quality outsourced customer support.
Reference
Service
Outsourced Customer Service
Bncautoparts
Penicuik, United Kingdom
A
1-10 Employees
-
Key takeaway
The company's service counter team boasts over 50 years of experience in customer service for both the motor trade and the public. They ensure prompt delivery, with a commitment to same day or next day service for trade customers.
Reference
Service
SERVICES
Perform CS
London, United Kingdom
A
11-50 Employees
-
Key takeaway
Perform CS is a customer service platform that specializes in providing fast, efficient, and tailored solutions to enhance customer relations. They emphasize the importance of customer interaction and support, helping businesses create a trustworthy brand that fosters customer satisfaction.
Reference
Core business
Perform CS
Perform the elite customer service platform!
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openContact
Norwich, United Kingdom
A
51-100 Employees
2000
Key takeaway
OpenContact emphasizes the importance of customer service, highlighting their team of experts ready to assist businesses in delivering exceptional support. Their services include inbound call handling and out-of-hours cover, ensuring comprehensive support for customer interactions.
Reference
Service
Customer Services | Open Contact
We know that for any business customer service is absolutely critical, and we have a team of experts waiting to help you deliver exceptional customer service.
orca
Wrexham, United Kingdom
A
11-50 Employees
2010
Key takeaway
The company emphasizes its strong commitment to delivering exceptional customer service, seeking enthusiastic individuals who are dedicated to enhancing client experiences. They offer tailored outsourcing solutions that ensure 24/7 customer service coverage, addressing the unique needs of different organizations.
Reference
Service
Customer Service Outsourcing | Outsourced Call Centre | Orca
We can manage end to end customer processes, orca keeps your organisation’s customer services operating on a 24/7 basis. Learn more today.
Customer Service Action
London, United Kingdom
A
1-10 Employees
2019
Key takeaway
Customer Service Action is a dedicated platform for sharing customer service experiences, both positive and negative, providing a space for individuals to voice their stories. The platform also highlights these experiences, potentially bringing them to the attention of company leaders.
Reference
Core business
About Customer Service Action
Customer Service Action is here to help
NextGen UX
London, United Kingdom
A
11-50 Employees
2016
Key takeaway
The company emphasizes its commitment to customer service through a dedicated Services team that acts as an extension of the client's service delivery, ensuring prompt support and effective management of IT infrastructure changes. Their focus on enhancing employee experience and productivity through expert support and innovative solutions highlights their dedication to transforming the IT landscape for better operational efficiency.
Reference
Service
Service
FM Outsource
Manchester, United Kingdom
A
251-500 Employees
2011
Key takeaway
FM Outsource specializes in providing high-quality, tech-led customer care for various businesses in the UK. They emphasize the importance of customer service and offer a dedicated team of experts to enhance the customer experience across multiple channels.
Reference
Product
Customer Service for Medium Businesses | FM Outsource
We're customer service experts. We'll answer your customers on any channel, at any time, for as little as £10 an hour.
TBR 24-7 LTD
Widnes, United Kingdom
A
11-50 Employees
1985
Key takeaway
The company offers a 24/7 service center that provides dedicated support, ensuring calls are answered and work orders are raised promptly. Their system allows for targeted inbound communications to the appropriate service agents or teams, enhancing customer service efficiency.
Reference
Service
Services - TBR Call Plus
We have a Service Centre that is manned 24rs a day 365 days a year and we provide dedicated telephone numbers or specific electronic addresses so that inbound communications can be targeted directly to the correct Service Agent/Team.
RSVP (Media Response) Ltd
London, United Kingdom
A
251-500 Employees
1988
Key takeaway
RSVP is a BPO company that specializes in outsourced customer service and support, leveraging a unique workforce of professional actors to enhance communication and deliver exceptional customer interactions. With over 30 years of experience, RSVP offers a range of services including call handling, email management, social media moderation, and live chat.
Reference
Service
Outsourced Inbound Customer Service and Support | Secure Call Handling
RSVP has been providing outsourced customer service and support for over three decades offering services such as call handling, email handling, social media moderation, and live chat.
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When exploring the Customer Service industry in the United Kingdom, several key considerations emerge. Understanding the regulatory environment is essential, as the UK has stringent consumer protection laws that govern how businesses interact with customers. Compliance with the General Data Protection Regulation (GDPR) is also critical, affecting how customer data is managed and processed. The industry faces challenges such as high customer expectations and the demand for personalized service, which require constant adaptation and training of staff. Opportunities exist in leveraging technology, such as artificial intelligence and chatbots, to enhance service delivery and streamline operations. The competitive landscape is marked by both established firms and new entrants, making differentiation through service quality vital for success. Environmental concerns are becoming increasingly relevant, as consumers favor companies that demonstrate sustainability practices. Additionally, the global market's influence cannot be overlooked, as UK businesses must adapt to international standards and trends while addressing local consumer preferences. Overall, these factors create a dynamic environment for anyone interested in entering the Customer Service industry in the UK, requiring a blend of regulatory knowledge, technological adaptation, and a focus on consumer satisfaction.
Some interesting numbers and facts about your company results for Customer Service
| Country with most fitting companies | United Kingdom |
| Amount of fitting manufacturers | 1314 |
| Amount of suitable service providers | 2780 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1985 |
| Youngest suiting company | 2019 |
Some interesting questions that has been asked about the results you have just received for Customer Service
What are related technologies to Customer Service?
Based on our calculations related technologies to Customer Service are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Customer Service?
The most represented industries which are working in Customer Service are IT, Software and Services, Other, Telecommunications, Consulting, Healthcare
How does ensun find these Customer Service Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.