Top Customer Service Companies in Italy

The Universal Service Provider (USP) is a leading service provider in Italy that specializes in post-sale management for various products, ensuring that highly specialized operators address customer issues promptly from the first contact. Their goal is to reduce average repair times, highlighting their commitment to effective customer service.

The company emphasizes its dedicated in-house customer service team, which plays a crucial role in both pre-sale and post-sale processes, particularly in e-commerce. With over 30 years of experience, they provide multilingual support, ensuring customer satisfaction across various channels.

CRM Services, an Oracle Gold Partner, specializes in CRM and Customer Experience solutions, offering comprehensive support and training throughout the entire process, from initial consultation to implementation and beyond. They emphasize a personalized approach to meet customer needs effectively.

Vianova's Customer Service ensures prompt assistance, responding within three rings and employing specialized teams to address technical, commercial, and administrative issues effectively. Their commitment to service quality and integrated solutions fosters trust and reliability for their customers.

The company emphasizes its commitment to enhancing customer service through a dedicated Back office and a Customer Relationship Management system. This ensures efficient management of pre and post-sale information, optimizing performance and support for partners.

X Service S.r.l. offers comprehensive customer support through on-site, phone, and online assistance, enhancing business productivity while effectively managing various brand devices and all business processes from PC support to network assistance.

Centotrenta offers comprehensive portfolio servicing, which includes monitoring compliance with the business plan and managing receivables. Their dedicated Servicer ensures effective cash and payment services, contributing to overall customer satisfaction through diligent oversight of the securitization process.

Softphone specializes in Contact Center Solutions, particularly within the Genesys ecosystem, offering comprehensive services that include implementation support and the development of training courses. Their expertise and recognition as a top partner highlight their commitment to delivering effective solutions that enhance customer service operations.

PROMOLOGISTICA emphasizes its commitment to high-quality customer service through a reliable and transparent approach, ensuring timely delivery and precision in all activities. With over 40 years of experience in integrated logistics solutions, the company prioritizes personal attention and continuous improvement to enhance client experiences.

LERIservice is a dynamic company specializing in comprehensive packaging solutions, offering not just the sale of machinery and consumables but also design consultancy and assistance. Their strong focus on customer service is evident through their commitment to providing innovative and customized solutions, ensuring clients receive the support they need throughout the packaging process.