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Birchford
China
D
51-100 Employees
-
Key takeaway
Birchford Global Services offers a dedicated, round-the-clock customer support service tailored for financial companies, focusing on enhancing productivity and strengthening customer relationships through efficient management of business process outsourcing (BPO) and knowledge process outsourcing (KPO). Their commitment to providing an ideal customer support solution underscores their expertise in core process services.
Reference
Service
Customer Support Services for Financial Companies | KPO and BPO Services for Financial Companies - Birchford
Birchford Global Services is a reliable support service for your core business processes. The aim of the team is to support businesses by managing their BPO (business process outsourcing) and KPO (knowledge process outsourcing) efficiently and effectively
CommVerge Solutions
Hong Kong Island, China
D
51-100 Employees
1999
Key takeaway
CommVerge Solutions emphasizes its commitment to customer service by providing 24/7 technical support and demonstrating a strong service orientation during implementations. Their strategic partnerships and ability to integrate innovative technologies help service providers enhance their network performance and cost-effectiveness.
Reference
Core business
service | CommVerge Solutions
HKT Teleservices (Formerly PCCW Teleservices)
Kowloon, China
D
10001+ Employees
1992
Key takeaway
The company is dedicated to assisting clients in maximizing every opportunity throughout the entire customer life cycle.
Reference
Service
Services – HKT Teleservices
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Celgo Systems Ltd
Hong Kong Island, China
D
11-50 Employees
2007
Key takeaway
CELGO is a full-service business and technology consulting firm known for its integrity and excellence in customer service. They combine technical expertise with innovative solutions, aiming to provide exceptional support to recognized organizations.
Reference
Service
Service - Celgo Systems Ltd
Telefone Media Limited
Hong Kong Island, China
D
51-100 Employees
2014
Key takeaway
The company is committed to delivering professional and timely services, emphasizing their dedication to addressing client needs effectively. They offer a range of services and expert advice, ensuring clients can select the best options for their business requirements.
Reference
Core business
VoIP Service Provider | VoIP Billing System | Telefone Media
Commercial Services Hong Kong
Kowloon, China
D
1-10 Employees
2011
Key takeaway
Commercial CS Limited offers extensive corporate services that include statutory compliance and secretarial maintenance, which are crucial for effective customer service. Additionally, the Commercial Trust Group provides administration and bookkeeping services, ensuring comprehensive support for clients' investment assets.
Reference
Service
Commercial Trust Limited - Client Service
Nexus Business Solutions (Shanghai) Co., Ltd.
Huangpu District, China
D
1-10 Employees
2010
Key takeaway
Nexus Business Solutions offers a comprehensive vehicle rental management solution that includes a fully integrated Central Reservation and Billing System. Their approach allows for flexibility in working processes, which can enhance customer service.
Reference
Service
Services_Hero - Nexus Business Solutions
ELM Computer Technologies
Sha Tin District, China
D
51-100 Employees
1990
Key takeaway
ELM Computer Technologies Limited has a long history of providing professional IT services, which includes a strong focus on customer support and tailored solutions. Their expertise in areas like Multi-cloud Management and IT Services Management positions them to effectively guide clients through technological changes while ensuring their needs are met.
Reference
Product
Unified Service Portal |
Tienli Limited
Hong Kong Island, China
D
1-10 Employees
2011
Key takeaway
The company offers comprehensive wholesale product services, particularly in the healthcare and wellness sectors, ensuring a seamless journey from production to store shelves. With over a decade of experience, they provide tailored assistance covering sourcing, logistics, sales, marketing, and regulatory compliance.
Reference
Service
Services
Integrated Market Services Asia (IMSA)
Kowloon, China
D
1001-5000 Employees
-
Key takeaway
Integrated Market Services Asia Limited (IMSA) has over 50 years of experience in the fast-moving consumer goods industry, highlighting their expertise in sales, marketing, and distribution, which are crucial for effective customer service.
Reference
Service
Our Services | Supply Chain Services
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When exploring the Customer Service industry in China, several key considerations emerge. First, understanding the local regulations is crucial, as the Chinese government has stringent laws governing consumer rights and data protection. Compliance with these regulations is essential for any company operating in this sector. Additionally, cultural nuances play a significant role; effective communication strategies must consider local customs and preferences to ensure customer satisfaction. The competitive landscape is rapidly evolving, with both local and international companies vying for market share. This creates opportunities for innovation and differentiation, particularly through the adoption of advanced technologies like AI and chatbots, which can enhance customer interactions. However, challenges such as language barriers and varying customer expectations across regions can complicate service delivery. Environmental concerns are also becoming increasingly relevant, as consumers in China are more environmentally conscious. Companies that adopt sustainable practices may gain a competitive edge. Moreover, the global market relevance of the Chinese Customer Service industry is significant, given China's position as one of the largest consumer markets in the world. This presents opportunities for businesses to expand their reach, but they must remain agile to adapt to the dynamic market conditions and consumer behavior shifts. Understanding these aspects is vital for anyone looking to engage with or enter the Customer Service sector in China.
Some interesting numbers and facts about your company results for Customer Service
| Country with most fitting companies | China |
| Amount of fitting manufacturers | 27 |
| Amount of suitable service providers | 43 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1990 |
| Youngest suiting company | 2014 |
Some interesting questions that has been asked about the results you have just received for Customer Service
What are related technologies to Customer Service?
Based on our calculations related technologies to Customer Service are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Customer Service?
The most represented industries which are working in Customer Service are IT, Software and Services, Consulting, Other, Finance and Insurance, Telecommunications
How does ensun find these Customer Service Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.