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Founding year
Cytracom
Allen, United States
B
11-50 Employees
2008
Key takeaway
Cytracom offers an easy-to-deploy and manage solution that minimizes support overhead, making it a favorable choice for call centers. Their product and support have received positive feedback, especially compared to other more complicated providers.
Reference
Product
Call Center
Call Center Systems
Winchester, United States
B
251-500 Employees
2015
Key takeaway
Call Center Systems is a multi-lingual call center that provides a range of services across various platforms and industries, emphasizing its experience and capability to meet diverse customer needs.
Reference
Core business
Call Center Systems - Call Center, Call Center, Answering Service
The resources of a large company with the care and service of a small business
People Contact Center
Doral, United States
B
11-50 Employees
2015
Key takeaway
The company specializes in providing call center services and business process outsourcing for both national and international clients, emphasizing strategic solutions that enhance business management. Their offerings include a live answering service staffed by highly-trained operators, allowing clients to focus on core tasks while ensuring professional customer care and effective sales closure.
Reference
Core business
PCC
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Direct Call Centers
United States
B
11-50 Employees
2018
Key takeaway
Direct Call Centers positions itself as a leader in the call center industry, highlighting its depth of capabilities and a well-equipped workforce that enhances customer excellence. Their focus on customer service, tech support, lead processing, and chargeback support showcases their commitment to effective and scalable operations.
Reference
Core business
DIRECT CALL CENTERS
Call Center Lead
Los Angeles, United States
B
11-50 Employees
-
Key takeaway
CallCenterLead.net specializes in connecting call centers with high-quality inbound and outbound service leads, including appointment setting and telemarketing. Their thorough vetting process ensures that businesses receive the best leads, allowing them to focus on their core services while growing their operations.
Reference
Core business
Call Center Lead - Inbound and Outbound Call Center Leads
High quality telemarketing & call center leads for Call Center companies, such as inbound/outbound calls, answering service, appointment setting
Cloud Call Center Search
Saint Louis Park, United States
B
1-10 Employees
2013
Key takeaway
The company specializes in cloud-based call center software solutions, emphasizing their expertise in understanding the strengths and weaknesses of various options. They focus on optimizing call center operations and provide consulting services to help businesses select the right software.
Reference
Service
Call Center Software Consulting Services - Cloud Call Center Search
Continental Message Solution
Columbus, United States
B
101-250 Employees
1967
Key takeaway
Continental Message Solution (CMS) is a prominent call center that offers 24/7 live answering services, IVR, and tailored communication solutions for various industries. With a focus on operational excellence and advanced technology, CMS ensures that clients never miss a call, providing dedicated support and professional receptionists to enhance customer service.
Reference
Core business
Call Center Services - Live Answering Service | CMS
Call center services built for any business
Canna Call Center
Huntington Beach, United States
B
11-50 Employees
2017
Key takeaway
Canna Call Center specializes in enhancing customer service and sales for companies in the Cannabis industry. With extensive experience in call center development and a network of trusted partners, they can tailor solutions to meet specific needs, ensuring effective communication and relationship-building.
Reference
Product
Call Center Solution Provider & Cannabis Outsourcing Advisor
Canna Call Center’s clients benefit from our industry experience and vendor matching services, saving countless hours during the vendor selection process.
CCI Communications
United States
B
1-10 Employees
1998
Key takeaway
CCI Network Services provides a robust cloud-based Call Center platform designed to support a wide range of users, from small businesses to large enterprises. Their comprehensive telecommunications solutions and 24/7 accessibility ensure that clients receive dedicated support and effective communication strategies.
Reference
Product
CloudCallCenter | CCI
International Call Center Services - ICCS.com
New York, United States
B
51-100 Employees
2019
Key takeaway
The company, International Call Center Solutions (ICCS), emphasizes enhancing the quality of call center interactions with customers, focusing on service excellence alongside cost-effectiveness. With over 70 years of experience and a global network of skilled call centers, they manage and report on calls to ensure successful customer handling, making them a strong option for outsourcing inbound and outbound services.
Reference
Core business
International Call Center Solutions | ICCS.com | Call Center Outsourcing Pros.
International Call Center Solutions (ICCS.com) We answer inbound calls at our many call centers abroad, with perfect English, detailed reporting, and at the lowest cost-per-call for Customer Service, Order Taking, and Tech Support services. Chat with us for a quick quote!
Technologies which have been searched by others and may be interesting for you:
When exploring the Call Center industry in the United States, several key considerations emerge. Understanding regulations is crucial, as compliance with laws such as the Telephone Consumer Protection Act (TCPA) and the Fair Labor Standards Act (FLSA) impacts operations and labor practices. The industry is characterized by challenges like high employee turnover and the need for effective training programs to maintain service quality. Opportunities abound in areas such as technological advancements, including AI-driven solutions and cloud-based systems that enhance efficiency and customer experience. The competitive landscape is robust, with numerous players ranging from large outsourcing firms to specialized boutique call centers, making it essential to assess the specific services offered and pricing models. Environmental concerns are also gaining traction, as companies increasingly seek to implement sustainable practices and reduce their carbon footprint. Lastly, the global market relevance of the U.S. call center industry cannot be overlooked, as many companies explore offshore options, which can influence local job markets and service delivery standards. Overall, potential entrants to the industry should be well-informed about these factors to make strategic decisions and identify the best opportunities for growth.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | United States |
| Amount of fitting manufacturers | 3767 |
| Amount of suitable service providers | 4819 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1967 |
| Youngest suiting company | 2019 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are IT, Software and Services, Telecommunications, Other, Marketing Services, Finance and Insurance
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.