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AudioCodes
Lod, Israel
B
501-1000 Employees
1993
Key takeaway
AudioCodes offers a suite of innovative voice solutions designed to transform contact centers into intelligent operations. Their products and centralized management tools enhance service providers' capabilities, enabling quick and reliable deployment of communication services.
Reference
Product
Contact Center Innovation
Innovative voice solutions that allow any contact center to become an intelligent contact center, all with minimal effort and investment.
OmniTelecom
Ramat Gan, Israel
B
51-100 Employees
2003
Key takeaway
Omnitelecom offers advanced contact center solutions designed to improve efficiency and maximize performance. Their innovative products, including integrated systems and a call-management app, streamline operations and enhance customer service.
Reference
Service
Contact Center Solutions - Omnitelecom
Contact Center Solutions Improve efficiency, minimize call handling time and maximize performance with the most advanced end-to-end contact center solutions Let’s talk Break the silos, unite contact center technologies The key to managing a successful contact center is precision. Ensuring every single call is as effective as it can be, requiring minimal handling time and […]
Nanorep
Herzliya, Israel
B
51-100 Employees
2009
Key takeaway
Genesys offers a comprehensive enterprise call center software solution that empowers customer service teams to enhance their efficiency and deliver personalized experiences. With its AI-powered Genesys Cloud platform, the company enables organizations to streamline customer interactions and improve overall business outcomes.
Reference
Product
Enterprise Call Center Software Solution | Genesys
Enable your customer service teams to work smarter with our enterprise contact center solution. Start creating meaningful customer experiences today.
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CallMarker
Hof HaCarmel Regional Council, Israel
B
1-10 Employees
2016
Key takeaway
CallMarker is an AI-based platform designed to enhance the efficiency of sales representatives, effectively managing their interactions and follow-ups to optimize the sales process. With its full CRM capabilities and integration options, CallMarker ensures that sales teams can significantly boost their productivity and conversion rates.
Reference
Core business
CallMarker - AI based platform for sales reps
CallMarker - AI-based platform for sales reps that can analyzes, prioritizes the interactions so reps can grow their conversion rate.
WEDOit.co.il
Drom HaSharon Regional Council, Israel
B
51-100 Employees
-
Key takeaway
The company offers a Global Support Center that emphasizes high-quality support services, addressing the need for effective customer interaction and collaboration. Their focus on exceptional post-go-live support and adherence to high standards ensures a personalized experience for users.
Reference
Product
Global Support Center | WEDO - Customer Experience Solutions
Global Support Center - As we understand your need to provide your users with the highest quality support, we offer you a variety of support services: WEDO provides post go-live customers an exceptional support, complying to high standards and SLA requirements of our customers
Aspire Call Center Technologies LTD
Yavne, Israel
B
11-50 Employees
2007
Key takeaway
Optimus offers a comprehensive call center management system that provides complete control and real-time insights into all call activities. With user-friendly management tools and seamless integration with smartCC, it enhances the operational efficiency of call centers, ensuring excellent customer service and effective reporting.
Reference
Product
click server - Aspire
כל מה שקורה במרכזיה שלכם, בקליק! שיחות נכנסות - החמצן של העסק שלכם אם אינכם מפעילים מוקד טלפוני בארגון שלכם, אבל מאוד חשוב לכם להפיק את המרב מכל שיחה שנכנסת למרכזיה ולספק ללקוחותיכם הקיימים והפוטנציאליים מענה א
Copera ltd
Haifa, Israel
B
11-50 Employees
-
Key takeaway
Copera is a leader in providing cloud and productivity solutions, offering a range of managed services that include ongoing maintenance and support of IT infrastructure. Their focus on innovative technology and 24×7 support allows businesses to enhance productivity and streamline operations.
Reference
Product
Managed Services - Copera
Copera offers its customers a variety of managed services, including ongoing maintenance and support of IT infrastructure and related services. Backed by a team of trained support professionals, we help customers focus on their core business by providing a fully-managed IT infrastructure that is fine-tuned and aligned to organizations’ unique business and operational requirements. Infrastructure & …
Formula Telecom Solutions
Or Yehuda, Israel
B
51-100 Employees
1997
Key takeaway
FTS offers a comprehensive range of customer care solutions, including scalable and customized systems that can enhance support for communications and service providers. Their software solutions focus on billing and customer care, which are essential for efficient call center operations.
Reference
Product
Express Telecom Billing, Online Charging and Customer Care | FTS
You are a niche operator and Looking for a Scalable and customized billing system? A Customer Care system for an entry-level company? FTS express is the solution for you.
Hypermedia Systems
Rishon LeZion, Israel
B
51-100 Employees
2003
Key takeaway
The company specializes in next-generation telecommunication products and solutions designed for medium-to-large enterprises, offering ways to enhance existing systems while reducing communication costs. Their focus on cost-saving and productivity-boosting telephony products may be particularly relevant for call center operations.
Reference
Core business
Hypermedia Systems
Next-generation telecommunication products. Optimized for medium-to-large enterprises, upgrade current systems while leveraging existing telecom investment.
PCENTRA
Tel-Aviv, Israel
B
1-10 Employees
2007
Key takeaway
Pcentra focuses on innovating public transport payment solutions, offering passengers a variety of convenient payment channels, including mobile apps, desktop, and self-service terminals. Their commitment to simplifying travel card complexities through advanced technology aligns with enhancing customer experiences, which is crucial for effective call center support.
Reference
Core business
Pcentra | Secure Payment and Ticketing
We Make Contactless Easy
Technologies which have been searched by others and may be interesting for you:
When exploring the call center industry in Israel, several key considerations come into play. The country has a robust technological infrastructure, which supports advanced call center operations, including the use of AI and automation. Regulations such as data protection laws must be adhered to, particularly those aligned with the General Data Protection Regulation (GDPR) due to the handling of personal data. Challenges include a competitive labor market, which can lead to high turnover rates, making recruitment and retention critical factors for success. Opportunities abound in sectors such as technology support and customer service, as many international firms establish operations in Israel, leveraging the skilled workforce. The call center industry also benefits from the global market relevance of Israel’s tech ecosystem, attracting foreign investment and partnerships. Environmental concerns are increasingly important, with companies encouraged to adopt sustainable practices. The competitive landscape features both local and international players, requiring firms to differentiate their services through quality and innovation. Awareness of these factors will provide a solid foundation for anyone looking to understand or engage with the call center industry in Israel.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | Israel |
| Amount of fitting manufacturers | 29 |
| Amount of suitable service providers | 29 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1993 |
| Youngest suiting company | 2016 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are IT, Software and Services, Telecommunications, Other, Business Services, Defense
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.