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Contact 121 Pty Ltd
Adelaide, Australia
A
51-100 Employees
2002
Key takeaway
The company specializes in providing innovative contact center solutions for both Australian and international clients. Their services include call center operations, SMS messaging, IVR/call routing, and more, ensuring high-quality support available 24/7.
Reference
Service
Services - Contact 121
Contact 121 provides services to Australian and Global customers, including Call Centre, Contact Centre, SMS Messaging, IVR/Call Routing, BPO, Consulting, Script Development, Cloud Based Telephony Systems, Email Management, Phone Numbers, Data Entry, Data Sourcing, Project Management, Telemarketing,
Probe CX
Melbourne, Australia
A
10001+ Employees
1979
Key takeaway
The company offers a comprehensive end-to-end service for customer operations, emphasizing service excellence and continuous performance improvement. They utilize advanced technologies like IVR and NLP to enhance caller efficiencies and optimize business processes.
Reference
Product
Contact Center Technology and Capabilities | Probe CX
Optimise business processes through intelligent automation, business insight and analytics and IVR and NLP technology.
LeadCallers
Melbourne, Australia
A
11-50 Employees
2018
Key takeaway
LeadCallers specializes in enhancing lead conversion through a dedicated team of virtual sales staff who can call leads multiple times. Their services include integrated lead-to-call automation, real-time performance reporting, and the ability to transfer qualified customers directly to your sales team, making them a valuable partner for businesses focused on effective call marketing.
Reference
Core business
LeadCallers | Customer & Lead Calling Made Simple
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CDM Direct
Melbourne, Australia
A
251-500 Employees
1991
Key takeaway
CDM Direct is an Australian staff leasing and outsourcing company that specializes in customer care and contact center operations. They offer tailored solutions, including overflow call center services, to help organizations enhance their customer relationships and achieve their business goals.
Reference
Service
Overflow Call Centre - Contact Centre Overflow Solutions | CDM Direct
FONALITY PTY LTD
Sydney, Australia
A
1-10 Employees
2005
Key takeaway
The company, Fonality, offers a Contact Centre Solution designed to efficiently manage calls and enhance collaboration for businesses with five or more employees. Their focus on specific customer needs ensures that features are tailored for effective communication and support.
Reference
Product
Contact Centre Solutions
Enjoy having 100 employees in a big room with cubicles and headsets to manage your calls and coach your employees just like a sophisticated contact centre.
CALL DESIGN PTY LTD
Sydney, Australia
A
51-100 Employees
1999
Key takeaway
Call Design specializes in workforce optimization solutions for contact centers, offering a variety of products and services that enhance efficiency and customer experience. Their offerings include intelligent automation, call recording, and performance analytics, all aimed at helping clients improve customer service while reducing costs.
Reference
Product
Experience Call Design's Outbound Call Centre Solution
Estimates show contact centres lose up to $400,000 every single year. To boost productivity and remove wasted workplace expenditure click above.
PCXCOM
Greater Brisbane, Australia
A
51-100 Employees
2000
Key takeaway
PCXCom is a prominent player in the ICT sector, specializing in advanced, IP-based call center systems that enhance the performance and quality of customer interactions. Their offerings include inbound and outbound dialer technology, skills-based routing, and speech-assisted IVR, all supported by robust analytics and monitoring capabilities.
Reference
Product
Contact Centre - Inbound, Agent, Speech Assisted - PCXCom
Advanced virtual contact centre: Inbound/Outbound dialler tech, ACD, skills based, Speech Assisted IVR, Full analytics, recording, monitoring, Australian
Circle Business Consulting Pty Ltd
City of Parramatta Council, Australia
A
11-50 Employees
2012
Key takeaway
CircleBC offers quality Contact Centre Services, emphasizing the importance of understanding your business's goals and challenges to provide tailored support. Their expert team, backed by technical consultants, ensures effective project management and delivery, making them a valuable resource for businesses seeking technology-related assistance.
Reference
Service
Help Desk and Contact Centre | Circle BC
Need quality Contact Centre Services? Our team can propose the best support package for your needs, contact us for a complimentary initial consultation
EVOLVED CONTACT
Melbourne, Australia
A
11-50 Employees
2015
Key takeaway
Evolved Contact offers comprehensive inbound call center solutions that enhance customer engagement and service. Their flexibility and focus on revenue ensure they can adapt to various business needs, providing valuable insights into campaign performance.
Reference
Core business
Evolved Contact - AUS / NZ Customer Engagement Solutions
CentrePal
Melbourne, Australia
A
11-50 Employees
-
Key takeaway
CentrePal is a comprehensive contact center solution that integrates seamlessly with Microsoft Teams, enhancing communication and collaboration across your organization. By utilizing CentrePal, agents can efficiently engage with customers through various digital channels, ultimately improving first contact resolution rates and streamlining contact center operations.
Reference
Core business
CentrePal | Contact Centre for Microsoft Teams
Technologies which have been searched by others and may be interesting for you:
When exploring the Call Center industry in Australia, several key considerations come into play. First, understanding the regulatory environment is crucial, as the industry is governed by various consumer protection laws and privacy regulations, including the Australian Privacy Principles. These laws ensure that customer data is handled responsibly and ethically. The competitive landscape is another important aspect, with numerous service providers ranging from small local firms to large multinational corporations. This competition can drive innovation and improve service delivery but may also lead to challenges in maintaining customer loyalty. Opportunities exist in the growing demand for omnichannel support, as businesses increasingly seek to engage customers through various platforms, including social media and live chat. However, the industry faces challenges such as high employee turnover rates and the need for ongoing training to keep pace with technological advancements, including artificial intelligence and automation. Environmental concerns, particularly in terms of energy consumption and waste management, are becoming more prominent. Companies are encouraged to adopt sustainable practices to minimize their ecological footprint. Additionally, the global market relevance of Australian call centers can be significant, as they often serve clients not just locally but also in the Asia-Pacific region, highlighting the need for cultural and linguistic competence. Overall, anyone interested in this industry should weigh these factors carefully to make informed decisions.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | Australia |
| Amount of fitting manufacturers | 284 |
| Amount of suitable service providers | 373 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1979 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are IT, Software and Services, Telecommunications, Other, Business Services, Marketing Services
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.