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servitelco
Madrid, Spain
A
251-500 Employees
1993
Key takeaway
The company specializes in the design and comprehensive management of Contact Center services through multichannel support platforms. With over 30 years of experience, they offer customer service, corporate assistance, product sales, and process optimization, ensuring high quality and innovation in their contact center solutions.
Reference
Core business
Contact Center Omnicanal - Empresa de Iniciativa Social
AlcaláBC
Madrid, Spain
A
51-100 Employees
-
Key takeaway
The company specializes in providing Call Center services, including both inbound and outbound calls to enhance the effectiveness of your telemarketing campaigns. They offer tailored solutions that meet the specific needs of businesses.
Reference
Core business
AlcaláBC: Call Center, Consultoría RRHH, Centralitas y CRM
Somos una empresa dedicada a la prestación de servicios de Call Center, Consultoría de Recursos Humanos y a la instalación de centralitas digitales y soluciones personalizadas de CRM.
TM System Contact Center
Churriana de la Vega, Spain
A
11-50 Employees
2000
Key takeaway
TM System is a call center with over 15 years of experience, dedicated to excellence and offering tailored outsourcing services such as telemarketing and customer support.
Reference
Core business
Call Center TM System - Contact Center a medida
Empresa de Call Center con sede en España, ofrecemos servicios de outsourcing : telemarketing, atención al cliente...Contact center a medida para empresas.
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Bee Calling
Valencia, Spain
A
11-50 Employees
-
Key takeaway
Bee Calling is a specialized contact center that enhances customer service through a team of experts dedicated to building trust and loyalty. They offer comprehensive solutions, including 24-hour multichannel support, telemarketing campaigns, and satisfaction surveys, tailored for various sectors like healthcare and e-commerce.
Reference
Core business
Contact Center | Bee Calling
Expertos en mejorar la experiencia de tus Clientes con nuestras Soluciones de Contact Center y BPO. 24h de Atención Multicanal para tus clientes.
Afiansys
Madrid, Spain
A
1-10 Employees
2014
Key takeaway
The company has over 20 years of experience in Contact Center Technologies, offering expertise in consulting, deployment, and maintenance of customer service infrastructures. They provide solutions to enhance IVR systems and manage customer care across multiple channels.
Reference
Product
CPaaS Contact Center - Afiansys
Multichannel Have the technology you need to manage your Customer Care, tailored to you and regardless of the channel. More information Quality Each iteraction is a new opportunity. Automate the evaluation and analysis of each one to be able to train your agents and optimize your Customer Care. Voice of the Customer Listen to your […]
Prosodie-Ibérica
Spain
A
501-1000 Employees
-
Key takeaway
Prosodie provides companies with 24/7 contact center services that ensure business continuity and smooth daily operations, backed by high-level service agreements.
Reference
Core business
Servicios de Contact Center – Prosodie
CFMedia. Operador de Telecomunicaciones y Contact Center
Alfafar, Spain
A
11-50 Employees
2011
Key takeaway
CFMedia Global Services is a specialized telecommunications operator that offers a range of services, including a dedicated call center for businesses, advanced IVR services, and corporate numbering solutions. Their expertise in interactive voice services positions them as a trusted partner for effective communication and marketing strategies.
Reference
Core business
CFMedia. Operador de Telecomunicaciones. Call Center Especializado
Especialistas en Servicios de Voz Interactivos y Soluciones de Red Inteligente para empresas. Operador de telefonía, BPO y Call Center profesional.
LCA Contact Center
Cornellà de Llobregat, Spain
A
1-10 Employees
1998
Key takeaway
The company specializes in enhancing relationships through their call center services, focusing on direct marketing and appointment setting. They utilize advanced technology and personalized campaigns to effectively contact clients and promote products or services.
Reference
Core business
Call Center - Servicios de Telemarketing | LCA Contact Center
Call Center especializado en servicios de marketing directo y concertación de visitas comerciales. Emisión - Recepción de llamadas y venta telefónica.
Grupo Call&Call Mercadeo SAS
Barcelona, Spain
A
51-100 Employees
2010
Key takeaway
Grupo C&C is an organization with specialists in BPO and Contact Centers, highlighting the evolution of contact centers through artificial intelligence to enhance productivity and client interaction. Their focus on integrating advanced technologies positions them as key players in the modern call center landscape.
Reference
Core business
Servicios Contact Center + IA – Grupo Call & Call
Tu-Voz Contact Center
Xirivella, Spain
A
11-50 Employees
2004
Key takeaway
Tu-Voz Contact Center offers personalized call center services in Valencia, including both outbound and inbound calls, lead management, and advanced omnichannel solutions. Their focus on customer care and telemarketing aims to enhance client engagement and drive sales.
Reference
Core business
Contact center en Valencia | Call Center | Telemarketing | Tu-Voz
Somos tu Contact center de confianza en Valencia. Emisión y recepción de llamadas. Call center 24H. Expertos en atención al cliente y telemarketing.
Technologies which have been searched by others and may be interesting for you:
The Call Center industry in Spain presents several key considerations for potential entrants and stakeholders. Understanding the regulatory environment is crucial, as Spain has specific labor laws that govern employee rights, working hours, and contracts. Compliance with data protection regulations, particularly the General Data Protection Regulation (GDPR), is essential due to the handling of sensitive customer information. Challenges in the sector include high employee turnover rates and the need for ongoing training to maintain service quality amidst evolving technologies. However, opportunities abound, particularly in sectors like e-commerce and customer service, where demand for multilingual support is growing. The competitive landscape is robust, with both local and international players vying for market share. Companies can benefit from Spain's strategic location as a gateway to European and Latin American markets. Additionally, there is a rising emphasis on sustainability, prompting call centers to adopt eco-friendly practices and technologies. Overall, the global relevance of the Call Center industry continues to strengthen, with advancements in artificial intelligence and automation reshaping operational efficiencies and customer interactions. For those researching companies in this field, evaluating these factors will provide a comprehensive understanding of the industry's dynamics in Spain.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | Spain |
| Amount of fitting manufacturers | 74 |
| Amount of suitable service providers | 87 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1993 |
| Youngest suiting company | 2014 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are Telecommunications, IT, Software and Services, Other, Consulting, Marketing Services
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.