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3C Contact Services Inc.
Vaughan, Canada
A
51-100 Employees
2013
Key takeaway
3C Contact Services is a Toronto-based call center that offers cost-effective and flexible call center solutions for small and medium businesses in North America. They specialize in providing outstanding customer service through various channels, enhancing customer relationships, and supporting business growth with both inbound and outbound services.
Reference
Core business
Call Center in Canada | Inbound & Outbound Call Center Services
3C Contact Services is a call center based in Toronto that provides cost-effective call center services for small- and medium-sized businesses across Canada.
Centcom
Montreal, Canada
A
11-50 Employees
2001
Key takeaway
Centcom Live offers a comprehensive Omni Channel Contact and Call Center solution, enabling organizations to utilize a predictive dialer without the need for significant hardware or software investments.
Reference
Core business
Centcom Live – Omni Channel Contact and Call Center solution provider
Callista Computer Telephony Inc
Canada
A
1-10 Employees
1999
Key takeaway
Callista CTI, founded in 1999 by pioneers in contact center solutions, has developed a flexible platform that incorporates advanced IVR and CTI applications, making it well-suited for modern call center operations. Their expertise and innovative approach ensure the integration of best practices in contact center management.
Reference
Service
Services - Callista CTI
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Red Deer, Canada
A
51-100 Employees
2018
Key takeaway
The company specializes in providing world-class contact center services, including inbound, outbound, offshoring, and outsourcing solutions. Their dedicated team focuses on delivering exceptional customer experiences, making them a valuable partner for businesses seeking to enhance their communication strategies.
Reference
Core business
iconnectopc.com – Inbound/Outbound/Offshoring/Outsourcing Contact Center
Line One Contact Centres Inc.
Calgary, Canada
A
251-500 Employees
1998
Key takeaway
Line One Contact Centres offers a comprehensive range of custom call center solutions, including 24/7 multi-channel customer support. They emphasize tailoring their services to meet the unique needs of various sectors, ensuring effective customer interaction management and technical support.
Reference
Core business
Contact Centre Solutions & Service Desk Solutions | Line One Contact Centres
Line One provides complete call centre and technical service desk solutions for your business. Reduce your costs and increase customer satisfaction!
Callnovo
Canada
A
1001-5000 Employees
2004
Key takeaway
Callnovo offers a robust call center service with local customer service centers in the Asian market, providing a multilingual technical support team available 24/7. Their competitive outsourcing solutions and flexible service plans make them an appealing choice for enhancing customer service experiences.
Reference
Core business
Outsourced Call Center Service-Callnovo Globlal
15 Years Outsourced Call Center Service Provider. 24/7/365. 35 Languages. Omni-Channel that services small or large companies with professional, flexible and customized call center solutions.
Sbk Telecom - Sbk Voix
Montreal, Canada
A
11-50 Employees
2005
Key takeaway
SBK Telecom offers an advanced call center solution designed to enhance communications for businesses, enabling seamless customer experiences through a unified platform. With nearly 15 years of experience, they integrate features from Microsoft Teams, allowing for flexible and effective remote communication.
Reference
Product
Advanced call center – SBK Telecom
Advanced contact center
Metercor
Calgary, Canada
A
11-50 Employees
1997
Key takeaway
Metercor has a professional and courteous call center staff that provides expert personalized customer service, ensuring effective communication and support for utility providers and municipalities.
Reference
Core business
icon-callcentre - Metercor
IOCALLAB
Canada
A
11-50 Employees
2020
Key takeaway
IOCalLab is dedicated to operational excellence and enhancing customer relationships, making it a strong contender for your call center needs. Their commitment to a secure, work-from-home contact center that supports various communication channels ensures a customer-centric approach.
Reference
Service
Customer Service Center - IOCalLab
Building a contact center that uses a secure work-from-home system for voice, email, chat, video call, and social media.
Streemlink Communications
Surrey, Canada
A
1-10 Employees
-
Key takeaway
Streem Link Communications specializes in business phone systems and VoIP services, making it a key partner for telecommunication needs. Their Avaya Call Center solution enhances customer service through advanced call routing and distribution technology, improving agent efficiency and productivity.
Reference
Product
Call Center - Streem Link Communications
The AvayaCallCenter is the foundation for a total customer service solution. CallCenter is built upon proven and innovative automatic call distribution (ACD) technology. It offers a suite of call routing solutions designed to help agents handle calls more effectively and boost the overall level of the call center’s productivity. CallCenter supports both public and private SIP networking , as well as SIP agent […]
Technologies which have been searched by others and may be interesting for you:
When exploring the call center industry in Canada, several key considerations come into play. First, understanding the regulatory landscape is crucial, as Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), govern how personal data is handled. Companies must comply with these regulations to avoid significant penalties. The industry faces challenges such as high employee turnover rates and the need for effective training programs to ensure quality customer service. Opportunities abound in sectors like e-commerce and technology, where demand for customer support continues to rise. Additionally, the competitive landscape is shaped by both domestic companies and global players, necessitating a focus on differentiating services and enhancing customer experience. Environmental concerns are also gaining traction, with many firms adopting sustainable practices to reduce their carbon footprint. As the global market evolves, the ability to leverage advanced technologies like artificial intelligence and automation is becoming increasingly important for enhancing efficiency and maintaining a competitive edge. Overall, thorough research into these factors will provide valuable insights for anyone interested in entering the Canadian call center industry.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | Canada |
| Amount of fitting manufacturers | 437 |
| Amount of suitable service providers | 565 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1997 |
| Youngest suiting company | 2020 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are IT, Software and Services, Telecommunications, Other, Marketing Services, Human Resources
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.