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3C Contact Services Inc.
Vaughan, Canada
A
51-100 Employees
2013
Key takeaway
3C Contact Services is a Toronto-based call center that offers cost-effective and flexible call center solutions for small and medium businesses in North America. They specialize in providing outstanding customer service through various channels, enhancing customer relationships, and supporting business growth with both inbound and outbound services.
Reference
Core business
Call Center in Canada | Inbound & Outbound Call Center Services
3C Contact Services is a call center based in Toronto that provides cost-effective call center services for small- and medium-sized businesses across Canada.
Centcom
Montreal, Canada
A
11-50 Employees
2001
Key takeaway
Centcom Live offers a comprehensive Omni Channel Contact and Call Center solution, enabling organizations to utilize a predictive dialer without the need for significant hardware or software investments.
Reference
Core business
Centcom Live – Omni Channel Contact and Call Center solution provider
Metercor
Calgary, Canada
A
11-50 Employees
1997
Key takeaway
Metercor has a professional and courteous call center staff that provides expert personalized customer service, ensuring effective communication and support for utility providers and municipalities.
Reference
Core business
icon-callcentre - Metercor
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Callista Computer Telephony Inc
Old Toronto, Canada
A
1-10 Employees
1999
Key takeaway
Callista CTI, founded in 1999 by pioneers in contact center solutions, has developed a flexible platform that incorporates advanced IVR and CTI applications, making it well-suited for modern call center operations. Their expertise and innovative approach ensure the integration of best practices in contact center management.
Reference
Service
Services - Callista CTI
Callnovo
Old Toronto, Canada
A
1001-5000 Employees
2004
Key takeaway
Callnovo offers a robust call center service with local customer service centers in the Asian market, providing a multilingual technical support team available 24/7. Their competitive outsourcing solutions and flexible service plans make them an appealing choice for enhancing customer service experiences.
Reference
Core business
Outsourced Call Center Service-Callnovo Globlal
15 Years Outsourced Call Center Service Provider. 24/7/365. 35 Languages. Omni-Channel that services small or large companies with professional, flexible and customized call center solutions.
iConnect OPC is a firm that can connect businesses all over the world Our expertise goes bey
Red Deer, Canada
A
51-100 Employees
2018
Key takeaway
The company specializes in providing world-class contact center services, including inbound, outbound, offshoring, and outsourcing solutions. Their dedicated team focuses on delivering exceptional customer experiences, making them a valuable partner for businesses seeking to enhance their communication strategies.
Reference
Core business
iconnectopc.com – Inbound/Outbound/Offshoring/Outsourcing Contact Center
Sbk Telecom - Sbk Voix
Montreal, Canada
A
11-50 Employees
2005
Key takeaway
SBK Telecom offers an advanced call center solution designed to enhance communications for businesses, enabling seamless customer experiences through a unified platform. With nearly 15 years of experience, they integrate features from Microsoft Teams, allowing for flexible and effective remote communication.
Reference
Product
Advanced call center – SBK Telecom
Advanced contact center
Streemlink Communications
Surrey, Canada
A
1-10 Employees
-
Key takeaway
Streem Link Communications specializes in business phone systems and VoIP services, making it a key partner for telecommunication needs. Their Avaya Call Center solution enhances customer service through advanced call routing and distribution technology, improving agent efficiency and productivity.
Reference
Product
Call Center - Streem Link Communications
The AvayaCallCenter is the foundation for a total customer service solution. CallCenter is built upon proven and innovative automatic call distribution (ACD) technology. It offers a suite of call routing solutions designed to help agents handle calls more effectively and boost the overall level of the call center’s productivity. CallCenter supports both public and private SIP networking , as well as SIP agent […]
BIGDOG PAYMENTS
Vaudreuil-Dorion, Canada
A
51-100 Employees
2006
Key takeaway
BDP Call Center offers innovative solutions for e-commerce businesses, including seamless help desk integrations that allow teams to manage tickets effectively within existing workflows. Their services focus on enhancing customer service and boosting revenue through targeted campaigns and continuous training.
Reference
Core business
BDP Call Center
CYBELLS
Mississauga, Canada
A
11-50 Employees
2016
Key takeaway
CYBELLS offers a comprehensive call center software solution, featuring a customizable dialer that integrates with CRM applications and provides efficient management tools for agents. Their services include VOIP and hosted PBX, making it a versatile option for optimizing sales and enhancing call center operations.
Reference
Service
Services | CYBELLS
Custom Software Solutions Cybells is a leading provider of custom software solution services, offering tailored solutions to businesses across various industries. Read More Virtual Call Center Virtual Call Center is a call center solution where the agents are not in a single location. They can connect from various locations i.e. working from home or different
Technologies which have been searched by others and may be interesting for you:
When exploring the call center industry in Canada, several key considerations come into play. First, understanding the regulatory landscape is crucial, as Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), govern how personal data is handled. Companies must comply with these regulations to avoid significant penalties. The industry faces challenges such as high employee turnover rates and the need for effective training programs to ensure quality customer service. Opportunities abound in sectors like e-commerce and technology, where demand for customer support continues to rise. Additionally, the competitive landscape is shaped by both domestic companies and global players, necessitating a focus on differentiating services and enhancing customer experience. Environmental concerns are also gaining traction, with many firms adopting sustainable practices to reduce their carbon footprint. As the global market evolves, the ability to leverage advanced technologies like artificial intelligence and automation is becoming increasingly important for enhancing efficiency and maintaining a competitive edge. Overall, thorough research into these factors will provide valuable insights for anyone interested in entering the Canadian call center industry.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | Canada |
| Amount of fitting manufacturers | 161 |
| Amount of suitable service providers | 213 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1997 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are IT, Software and Services, Telecommunications, Other, Business Services, Marketing Services
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.
