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inCall Systems
Singapore
C
51-100 Employees
1998
Key takeaway
The company specializes in integrated marketing and customer solutions, focusing on customer acquisition and retention through proactive relationship management. Their expertise in lead generation and customer interaction ensures that businesses can effectively build and optimize their customer relations.
Reference
Service
Our Services - inCall Systems
Our Services Core experts in Database Solutions, Customer Interaction Centre & Demand & Lead Generation Solutions B2B Demand &Lead Generation Specially catered solutionsjust for you. Learn More Data ManagementServices Ensure that you are reaching out to the right customer. Learn More CustomerInteraction Centre Build and optimizeyour customer relations. Learn More Get Started Today. Finding it … Continue reading "Our Services"
ST Electronics (e-Services) Pte Ltd
Singapore
C
51-100 Employees
-
Key takeaway
The company offers comprehensive contact center solutions that enhance service delivery and provide 24/7 support, equipping businesses with the tools needed to thrive in a competitive environment. Their commitment to reliable and efficient BPO services positions them as a trusted partner for companies looking to improve customer experiences and drive growth.
Reference
Service
Contact Centre Solutions | eServ
With our 24/7 support and advanced tools, your business gains the edge it needs to excel in today's competitive landscape.
Voitec
Singapore
C
11-50 Employees
2012
Key takeaway
Voitec specializes in providing comprehensive installation and project services for contact centers, alongside a wide range of training options tailored to various user needs. Their CX Cloud solution combines traditional call center benefits with modern cloud-based efficiencies, making it a valuable resource for businesses.
Reference
Core business
Software Providers For Contact Centre, Attendant Console & Live Chat | Voitec
Learn More About Voitec, The Leading Provider Of Attendant Console and Contact Centre Solutions & Support For Businesses Across Australia, NZ & Asia.
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TeleSense Global Carrier Pte Ltd
Singapore, Singapore
C
11-50 Employees
2018
Key takeaway
TELESENSE is a rapidly growing provider of innovative VOICE solutions, including a dedicated Call Center (CC) platform that enhances communication efficiency for companies.
Reference
Product
Product – Telesense
Nautilus Network Solutions
Singapore
C
11-50 Employees
2006
Key takeaway
Nautilus is a prominent provider of VOIP telecommunication solutions in Singapore, hosting over 25,000 cloud sessions in more than 1,000 contact centers. Their extensive experience and ISO 27001 certification highlight their commitment to internet security and high-quality telephony services, making them a key player in the call center industry.
Reference
Product
CMS - Nautilus Telephony
CMS
Twiching General Trading
Singapore
C
251-500 Employees
-
Key takeaway
Twiching is dedicated to transforming customer service through its omnichannel contact center solution, which enhances customer experiences and boosts agent productivity. Their commitment to innovative telecom and AI-powered solutions positions them as a leader in optimizing operations and meeting the evolving demands of the digital era.
Reference
Product
Contact Center Solution | Enhance Customer Experience & Productivity
Transform your customer service with our omnichannel contact center solution. Boost customer satisfaction, increase agent productivity, and reduce operational costs. Get started today!
COD Centre
Singapore
C
11-50 Employees
2018
Key takeaway
The company emphasizes its commitment to enhancing cash on delivery (COD) channels for e-commerce merchants in Southeast Asia, recognizing COD as a crucial payment method for success in the region. Their COD Centre aims to streamline last-mile delivery by unifying various COD service providers, ensuring a seamless experience for customers.
Reference
Core business
COD CENTRE - Logistics Redefined
Vox CPaaS
Singapore
C
51-100 Employees
-
Key takeaway
Vox CPaas offers scalable real-time communication solutions designed to enhance customer engagement, making it a valuable resource for businesses looking to improve their call center operations.
Reference
Core business
: CPaaS Cloud communication Solutions - Healthcare, Financial Services & Travel & Hospitality
Exridge Pte Ltd
Singapore
C
11-50 Employees
2012
Key takeaway
The company emphasizes its comprehensive call center solutions, including a robust Exridge Cloud PBX that integrates various communication services. Their offerings also include mobile and desktop SIP clients, ensuring seamless and impactful communication for effective call center operations.
Reference
Product
Cloud PBX & UCaaS » Exridge
SpiderGate Pte Ltd
Singapore
C
11-50 Employees
-
Key takeaway
SpiderGate specializes in providing cloud-hosted business communication solutions, including call center services and interactive voice response, aimed at enhancing productivity and enabling remote work. Their offerings also include predictive auto-dialing and auto DNC checking, which can significantly improve call efficiency.
Reference
Core business
SpiderGate Cloud PBX | Business Communications & VOIP Solutions
SpiderGate offers cloud hosted business communication solutions including cloud PBX, contact centre and DNC checks. Buy DDI extension phone numbers, save costs and are able to work remotely with our solutions.
Technologies which have been searched by others and may be interesting for you:
When exploring the call center industry in Singapore, several key considerations come into play. The regulatory environment is crucial, as the Personal Data Protection Act (PDPA) mandates strict guidelines on handling customer information, which call centers must comply with to avoid penalties. Additionally, the competitive landscape is characterized by both local and multinational companies, making it essential for potential entrants to differentiate their services through technology and customer experience. Challenges such as high employee turnover and the need for constant training can impact operational efficiency. However, opportunities abound in the sector, particularly with the rise of digital transformation. Companies are increasingly adopting AI-driven solutions to enhance customer interactions, which presents a chance for growth and innovation. Environmental concerns are becoming more relevant, with businesses encouraged to adopt sustainable practices. This not only meets regulatory expectations but also appeals to eco-conscious consumers. Lastly, given Singapore's strategic location and reputation as a business hub, the call center industry is well-positioned within the global market, allowing for international collaboration and expansion. Understanding these factors is vital for anyone looking to enter or research the call center industry in Singapore.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | Singapore |
| Amount of fitting manufacturers | 37 |
| Amount of suitable service providers | 56 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1998 |
| Youngest suiting company | 2018 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are IT, Software and Services, Telecommunications, Business Services, Finance and Insurance, Human Resources
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.