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Nexus Business Solutions (Shanghai) Co., Ltd.
Huangpu District, China
D
1-10 Employees
2010
Key takeaway
Nexus Business Solutions offers a comprehensive vehicle rental management solution that includes a fully integrated Central Reservation and Billing System, which could be beneficial for call center operations.
Reference
Service
Call Centers a Medida - Nexus Business Solutions
CommPeak
Hong Kong Island, China
D
11-50 Employees
2012
Key takeaway
CommPeak offers highly customizable cloud-based contact center solutions designed to enhance business communication and boost sales. Their VoIP quality surpasses competitors, ensuring superior performance for call centers.
Reference
Core business
Cloud Contact Center Providers | Call Center Solutions | CommPeak
Boost your sales and productivity with CommPeak's cloud contact center software. Our call center solutions are customized to meet your specific business needs.
b free - Business Outsourcing Solutions
Hong Kong Island, China
D
11-50 Employees
-
Key takeaway
b free offers specialized call center operations, providing flexible and scalable solutions for both inbound and outbound services. Their highly trained workforce can significantly reduce costs while ensuring dedicated client service, making them an ideal partner for small and medium enterprises.
Reference
Service
Call Centre Operations - b free
If you require inbound or outbound call centre operations, we can handle your request, from integrating a your team into one of our current call centres or helping you establish and operate one of your own.
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Telefone Media Limited
Hong Kong Island, China
D
51-100 Employees
2014
Key takeaway
The company is committed to delivering professional and timely services, which may be beneficial for call center operations. They offer a range of solutions including VoIP billing systems and premium rate numbers, allowing clients to select services tailored to their business needs.
Reference
Core business
VoIP Service Provider | VoIP Billing System | Telefone Media
LVswitches Inc.
Foshan, China
D
51-100 Employees
2005
Key takeaway
LVswitches specializes in providing telecommunications solutions, including a comprehensive call center system that features remote seat service, outbound call management, ACD intelligent queuing, and visual voice navigation IVR. Their product offerings are designed to meet the operational requirements of service providers and enterprises, ensuring high-quality and cost-effective communication solutions.
Reference
Product
Call center system
Remote seat service;outbound call management; ACD intelligent queuing function;work order system; visual voice navigation IVR;report statistics; co...
Webcall International Research
Hong Kong Island, China
D
11-50 Employees
2010
Key takeaway
Webcall provides comprehensive research services, including market research and data collection, with a focus on innovative methodologies for gathering reliable data. They also emphasize the importance of flexibility and cost-effectiveness in their approach to research, moving away from traditional call centers.
Reference
Service
Expertise - Webcall International Research
Birchford
China
D
51-100 Employees
-
Key takeaway
Birchford Global Services offers a comprehensive customer support solution specifically designed for financial companies, emphasizing their expertise in business process outsourcing (BPO) and knowledge process outsourcing (KPO). Their round-the-clock support service aims to enhance business productivity and strengthen customer relationships.
Reference
Service
Customer Support Services for Financial Companies | KPO and BPO Services for Financial Companies - Birchford
Birchford Global Services is a reliable support service for your core business processes. The aim of the team is to support businesses by managing their BPO (business process outsourcing) and KPO (knowledge process outsourcing) efficiently and effectively
CommVerge Solutions
Hong Kong Island, China
D
51-100 Employees
1999
Key takeaway
CommVerge Solutions is a leading integrator of technology and business solutions in the telecommunications industry, providing 24/7 technical support and innovative ideas that can enhance call center operations. Their focus on cost-effective and resilient solutions, along with a rigorous selection of best-of-breed products, enables service providers to improve the performance of their networks.
Reference
Product
Data-Centre | CommVerge Solutions
Blucows Ltd.
China
D
51-100 Employees
2006
Key takeaway
Blucows Limited offers comprehensive IP communications solutions, including telephone services and enhanced features, which are crucial for effective call center operations. Their focus on customized services and first-class customer support, backed by extensive telecommunications experience, positions them as a valuable partner for businesses seeking to improve their communication strategies.
Reference
Core business
Blucows Turnkey Telephony – ONE Fee IDD
Fanvil Technology
Shenzhen, China
D
51-100 Employees
2001
Key takeaway
Fanvil offers a comprehensive range of SIP desk phones that are compatible with major IP PBX platforms, facilitating quick deployment for call centers. Their devices, recognized for enhancing communication efficiency, are particularly effective for small businesses and enterprises using systems like 3CX.
Reference
Service
Help Center
Technologies which have been searched by others and may be interesting for you:
When exploring the call center industry in China, several key considerations come into play. The regulatory environment is significant, as the government imposes strict compliance measures that include data protection laws and labor regulations. Companies must navigate these regulations to operate within legal boundaries. The competitive landscape is also noteworthy, with numerous domestic and international players vying for market share. This competition drives innovation and service improvement, but it also means that new entrants must differentiate themselves to succeed. Opportunities in the sector are vast, particularly given China's growing consumer market and increasing demand for customer service solutions. Companies can leverage advancements in artificial intelligence and automation to enhance efficiency and reduce operational costs. However, challenges such as high employee turnover rates and the need for continuous training can impact service quality. Environmental concerns are becoming increasingly relevant, especially as companies strive for sustainability in their operations. As global businesses look to outsource services to cost-effective locations, China remains a prominent player on the world stage, benefiting from a skilled workforce and advanced technology infrastructure. Understanding these factors is essential for anyone interested in entering or investing in the call center industry in China.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | China |
| Amount of fitting manufacturers | 48 |
| Amount of suitable service providers | 50 |
| Average amount of employees | 51-100 |
| Oldest suiting company | 1999 |
| Youngest suiting company | 2014 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are Telecommunications, IT, Software and Services, Other, Finance and Insurance, Consumer Goods and Services
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.