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Founding year
Softphone
Milan, Italy
B
11-50 Employees
2004
Key takeaway
Softphone is a specialized Contact Center Solutions Developer and System Integrator focusing on Genesys solutions, making it highly relevant for call center implementation. Their expertise includes the architecture and implementation of sophisticated call centers, offering services that streamline setup and integration, which can significantly enhance operational efficiency.
Reference
Service
Call Center Implementation | Softphone Srl
CCVoip
Rome, Italy
B
1-10 Employees
2013
Key takeaway
CCVoIP specializes in providing high-quality VoIP telephony services, directly connected to major international providers, making it an ideal choice for call centers. Their infrastructure ensures system redundancy and high reliability, while their platforms support various communication channels, including CRM and IVR solutions.
Reference
Core business
CCVOIP – Business Class VoIP for Call Centers
Segretaria in outsourcing
Italy
B
11-50 Employees
-
Key takeaway
NetCall is a dynamic and flexible company that offers both inbound and outbound call center services, leveraging the expertise of international professionals to enhance client relationships.
Reference
Core business
Netcall srls ⋆ Servizi di Call Center Outbound / Inbound ⋆ Segreteria
NetCall, è un’azienda dinamica e flessibile nata dall’unione di più professionisti con esperienza internazionale nel marketing e nella comunicazione, con un’impronta “Made in Italy”.
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CX Centax
Italy
B
251-500 Employees
1994
Key takeaway
CX Centax is an innovative partner specializing in Customer Experience and dedicated to managing all engagement processes with your clients and potential clients. They focus on Contact Center services for Business Process Outsourcing, aimed at strengthening customer relationships.
Reference
Core business
Contact Center per l'Outsourcing - CX CENTAX, Bergamo
CX CENTAX è il Contact Center specializzato in Business Process Outsourcing, per rafforzare le relazioni con i vostri clienti. Richiedi informazioni.
Xenialab
Turin, Italy
B
11-50 Employees
2007
Key takeaway
XCALLY is an innovative omnichannel contact center solution developed in Italy, specifically designed for customer care management and enhancing customer experience. With a strong foundation in Asterisk™ and a focus on continuous optimization, XCALLY offers a robust platform for managing telephone call centers.
Reference
Product
Asterisk™ Call Center Software - XCALLY
XCALLY is an innovative Call Center software that integrates Asterisk™ with the Motion technology.
JoinConferencing
Rome, Italy
B
11-50 Employees
2014
Key takeaway
The company offers advanced communication solutions, including cloud-based call centers, which enhance productivity and accessibility for users. Their services are designed to be user-friendly and affordable, making it easy to integrate various communication tools.
Reference
Core business
VoIP | Conferencing | Advanced Communication
JoinServices, Servizi di telefonia in VoIP, centralini in cloud, call center in cloud, conferencing audio e video, comunicazione business avanzata, unified communication, collaboration
CallCenterShop.it
Quarto, Italy
B
1-10 Employees
2022
Key takeaway
CallCenterShop.it specializes in studying and analyzing the Italian call center industry, offering the latest insights and expert contributions. They are a comprehensive online shop dedicated to providing supplies for Customer Operations, making it a valuable resource for those in the call center sector.
Reference
Service
consulting |
Global Contact & Marketing
Italy
B
51-100 Employees
-
Key takeaway
II Contact Center is an advanced call center that enhances telecommunications by integrating various communication channels, including phone, email, web, and SMS. They offer a range of services such as telemarketing, teleselling, lead generation, and appointment setting, demonstrating a strong commitment to client engagement and effective communication strategies.
Reference
Core business
Global Contact e Marketing - Ricerca sponsor e clienti
Presa appuntamenti, telemarketing, teleselling, ricerca contatti, ricerca sponsor, call center, contact center, eventi, spazi espositivi, pubblicità
CentraVox
Milan, Italy
B
1-10 Employees
-
Key takeaway
CentraVox offers a unique cloud-based call center solution that includes personalized professional voice messages and customizable hold music, enhancing the overall caller experience. Additionally, it provides competitive outbound call rates and the option to keep your current phone number.
Reference
Core business
Centralino telefonico cloud - CentraVox
Il centralino con messaggi audio professionali: centralino telefonico cloud con messaggi audio registrati da speaker professionisti.
MasterVoice
Correggio, Italy
B
11-50 Employees
-
Key takeaway
MasterVoice offers a comprehensive solution for call centers, providing tools for managing customer service and call distribution efficiently. With features like call queue management, CRM integration, and reporting, MasterVoice enhances communication and collaboration within your organization.
Reference
Product
CALL CENTRES - Mastervoice - Unified Communication
La nostra soluzione permette gestione code chiamate, strumenti per la gestione on line, report chiamate, integrazione con CRM aziendale.
Technologies which have been searched by others and may be interesting for you:
The call center industry in Italy presents several key considerations for those interested in exploring it. Understanding local regulations is crucial, as data protection laws, particularly GDPR, significantly impact how companies manage customer information. The competitive landscape is robust, with both domestic and international players vying for market share, leading to a focus on quality service and customer experience. Challenges include high employee turnover rates and the need for continuous training to keep up with evolving technology and customer expectations. Opportunities exist in the growing demand for multilingual support, as Italy attracts tourists and businesses from various countries. Additionally, the rise of remote work has changed operational models, allowing for greater flexibility and access to a broader talent pool. Environmental concerns are increasingly relevant, with companies seeking to implement sustainable practices to appeal to eco-conscious consumers. Overall, the global market relevance of Italy’s call center industry is underscored by its strategic location within Europe, making it an attractive hub for businesses aiming to serve diverse markets effectively.
Some interesting numbers and facts about your company results for Call Center
| Country with most fitting companies | Italy |
| Amount of fitting manufacturers | 38 |
| Amount of suitable service providers | 37 |
| Average amount of employees | 11-50 |
| Oldest suiting company | 1994 |
| Youngest suiting company | 2022 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Who are Start-Ups in the field of Call Center?
Start-Ups who are working in Call Center are CallCenterShop.it
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are Telecommunications, IT, Software and Services, Other, Marketing Services, Business Services
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.