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Touch Technology AS
Oslo, Norway
A
1-10 Employees
1991
Key takeaway
Touch is a leading provider of call recording services, offering secure and compliant solutions that cover over 50 communications channels, including landlines, mobile phones, and digital platforms. With a strong emphasis on legal compliance and expertise in the field, Touch ensures businesses can effectively record, store, and access their communications data.
Reference
Product
The technology - Touch Call Recording
ProffCom
Oslo, Norway
A
101-250 Employees
1999
Key takeaway
ProffCom is one of Norway's leading call centers, specializing in customer service and sales. They provide a range of services, including overflow support, chatbots, and AI solutions, ensuring high-quality customer experiences.
Reference
Core business
ProffCom | Ledende callcenter | Overflow | kundeservice | chatbot
ProffCom er en av Norges ledende callcenter. Vi leverer kundeservicetjenester, overflow, chatbot og AI. Sjekk ut hva vi kan gjøre for deg!
Teleconsulting AS
Oslo, Norway
A
11-50 Employees
2000
Key takeaway
Teleconsulting offers leading call center solutions through platforms like 3CX, Mitel MX One, and Microsoft Skype for Business (Teams). With extensive experience in telecom, they provide mobile enterprise solutions and customized hybrid services, making them a key player in the telecommunications market.
Reference
Core business
Teleconsulting – Teleconsulting
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Zisson AS
Oslo, Norway
A
11-50 Employees
2007
Key takeaway
Zisson offers a comprehensive and flexible contact center solution, Zisson Interact, which provides an omnichannel experience for customer communication. With integrations to Telenor's APIs and a range of channels including telephony, webchat, and social media, Zisson ensures efficient and streamlined customer dialogue.
Reference
Product
Products | Zisson
Products:The contact center for companies that take customer dialogue seriously.Zisson Interact is a cloud-based and omnichannel contact center solution. We quickly set up flexible communication and customer service solutions for telephony, webchat, email, chatbot, social media, and SMS inquiries. By receiving inquiries in one application, you will be able to recognize customers across channels. The solution facilitates two-way collaboration on ... Read More
Noor ICT Consultancy AS
Oslo, Norway
A
11-50 Employees
2014
Key takeaway
The company offers on-site IT support and resource management for data centers, ensuring timely service with various SLA options. Their expertise includes servicing POS systems and network equipment, highlighting their capability to handle multiple support tickets efficiently.
Reference
Core business
Data Center and IT Support provide
Zisson
Oslo, Norway
A
11-50 Employees
2007
Key takeaway
Zisson provides cloud-based contact center solutions that integrate seamlessly with various systems, offering features like queue prioritization, routing, and omnichannel support for effective customer experiences. Their Zisson Interact platform is designed to optimize the customer journey through flexible communication and service solutions.
Reference
Core business
Forside - Zisson
Zisson Interact:Vi leverer skybaserte kontaktsenterløsningerZisson Interact er en skybasert og omnikanal telefonsentral. Vi setter raskt opp fleksible kommunikasjon- og kundeserviceløsninger for henvendelser fra telefoni, webchat, e-post, chatbot, sosiale medier og SMS. Vi er her for å optimalisere din kundereise!Se våre pakkeløsninger+47 21 00 97 00support@zisson.noZisson Interact:Vi leverer skybaserte kontaktsenter løsningerZisson ... Read More
Gintel
Trondheim, Norway
A
11-50 Employees
2001
Key takeaway
Gintel offers a robust Cloud PBX service designed for B2B communications, which can be particularly beneficial for call center operations. Their agile and feature-rich solutions, along with integration options like Microsoft Teams, enable businesses to enhance their communication strategies effectively.
Reference
Product
Cloud PBX - Gintel
Tellnor Ltd
Heidal, Norway
A
1-10 Employees
-
Key takeaway
TELLNOR is a Telecom Solutions Provider that offers high-quality International Voice services, which could be relevant for call center operations looking to enhance their communication capabilities. With a focus on anti-fraud solutions and value-added services, TELLNOR aims to increase revenue for Mobile and Fixed Operators in the Africa and Middle East regions.
Reference
Core business
Tellnor
a Telecom Solutions Provider offering International Voice Gateway, Anti-fraud Solutions, and VAS services.
Puzzel
Norway
A
51-100 Employees
-
Key takeaway
Puzzel offers a comprehensive Customer Engagement Platform that enhances customer journeys through both live and self-service experiences, making it a valuable solution for contact centers. With a focus on leveraging AI and continuous improvement, Puzzel supports over 1,100 organizations in delivering exceptional customer service.
Reference
Core business
Puzzel Customer Service Platform - When every moment matters
Discover how Puzzel’s Customer Service Platform can support your team, delight your customers, and engage your followers.
Centiro Solution AB
Rana, Norway
A
- Employees
2012
Key takeaway
Centiro is a prominent player in the supply chain and omnichannel commerce sector, recently recognized with prestigious awards such as the FedEx Diamond Tier and the Platinum Level from EcoVadis for its commitment to sustainability and ethical practices. Their customer-centric approach and innovative solutions position them as a key partner in enhancing delivery management and overall supply chain efficiency.
Reference
Core business
Centiro | The Supply Chain Network Cloud
Delivery Management Cloud to up your game. One platform to connect them all. More than a tech-provider. We are Centiro.
Technologies which have been searched by others and may be interesting for you:
When exploring the call center industry in Norway, several key considerations come into play. The regulatory environment is crucial, as Norway has stringent data protection laws aligned with the General Data Protection Regulation (GDPR). Companies must prioritize compliance to safeguard customer information and avoid hefty fines. Additionally, the labor market landscape in Norway is characterized by a high level of employee rights and benefits, which can impact operational costs and workforce management. Challenges include competition from other European countries offering lower operational costs, which may affect profitability. However, opportunities abound due to Norway's strong economy and high demand for customer service excellence. Companies can capitalize on technology trends such as AI and automation to enhance efficiency and service quality. Environmental concerns are also significant, with increasing pressure on businesses to adopt sustainable practices. This could influence operational strategies and customer expectations. The competitive landscape features a mix of local and international players, with a growing emphasis on multilingual support to cater to diverse customer bases. Understanding these factors will provide valuable insights for anyone interested in entering or investing in the Norwegian call center industry.
Some interesting numbers and facts about your company results for Call Center
Country with most fitting companies | Norway |
Amount of fitting manufacturers | 8 |
Amount of suitable service providers | 12 |
Average amount of employees | 11-50 |
Oldest suiting company | 1991 |
Youngest suiting company | 2014 |
Some interesting questions that has been asked about the results you have just received for Call Center
What are related technologies to Call Center?
Based on our calculations related technologies to Call Center are Education, Engineering Services, IT & Technology Services, Healthcare Services, Consulting
Which industries are mostly working on Call Center?
The most represented industries which are working in Call Center are IT, Software and Services, Telecommunications, Other, Business Services, Consulting
How does ensun find these Call Center Companies?
ensun uses an advanced search and ranking system capable of sifting through millions of companies and hundreds of millions of products and services to identify suitable matches. This is achieved by leveraging cutting-edge technologies, including Artificial Intelligence.